#instacart

We placed a large Instacart order, and my husband always tips well. The delivery was completed without any issues, and about **two hours later**, the shopper unexpectedly showed up at our front door rang the doorbell and asked us why we had lowered his tip.

The thing is, we hadn't. We hadn't even reopened the app since the delivery. We pulled up the order in front of him to show that we hadn't changed the tip or even left a rating yet. On his end, he showed us that his tip had gone down by about $2. We explained that our tip was percentage based, so because several items were out of stock, the total automatically adjusted.

He then told us he had just come from another customer's house to ask them the same question because the same thing had happened there too.

The whole interaction made me really uncomfortable. I was very grateful my husband was home because I would have hated to answer the door alone. He kept saying, "I just wanted to know what I did wrong," but it honestly felt intimidating. We felt pressured to rate him and increase his tip while he was standing on our porch. I told him that next time he should just message in the app and not handle matters by going to people's homes as it makes people uncomfortable, and he said that he wasn't able to since the order was finished (and the app does this for this very reason!)

Now I don't even feel comfortable reporting the interaction to Instacart because he knows exactly where we live. If someone is willing to drive back to a customer's house over a $2 tip difference, I can't help but wonder what they might do if they were deactivated or got into trouble because of a complaint.

I'm trying not to overthink it, but am I overreacting here?

Reddit consensus: NOT OVERREACTING (NOR) (96% confidence)

Top comment: “I get his frustration but it's highly inappropriate for him to show up to past customers houses after a complete order. He needs to take that up with Instacaft. Now he just risked losing his job. Absolutely NOR and please report this situation to Instacart.”

Notable comment: “NOR That’s incredibly rude. Report this person. If they don’t understand their tip percentage rate on an overall order amount, and are ballsy enough to come knock on your door to explain it to them and not ask their employer first, that person is vested mostly in their own interests, and not someone concerned with overall customer satisfaction regardless of what they told you or asked about their service.

Just because they’re contract, doesn’t mean they’re not representing Instacart as a company, and working for them is their choice. If they have an issue with pay and tip, they need to contact Instacart only.”

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It's so fucking expensive, and they SO OFTEN end up complaining about the order being wrong or cold or something.

You know you can just... go get it yourself, right? And it would take like ten minutes? And cost a fifth as much?

I always think of this meme: