Services offered by Indian BPO companies
Indian BPO companies offer varied services, such as, customer support, technical support, telemarketing, insurance processing, data processing, forms processing, bookkeeping and internet / online / web research. Customer support services: 24/7 inbound / outbound call center services that address customer queries and concerns through phone, email and live chat.
  Data entry and data processing: Data entry from paper, books, images, e-books, yellow pages, web sites, business cards, printed documents, software applications, receipts, bills, catalogs and mailing lists.
Technical support services: Installation, product support, running support, troubleshooting, usage support and problem resolution for computer software, hardware, peripherals and internet infrastructure.
IT help desk services: Level 1 and 2 multi-channel support, system problem resolutions, technical problem resolution, office productivity tools support, answering product usage queries and performing remote diagnostics. Insurance processing: New business acquisition and promotion, claims processing, policy maintenance and policy management.
 Telemarketing services: Interacting with potential customers and creating interest for the customer's services/ products. Up-selling, promoting and cross selling to existing customers and completing online sales processes. Data conversion services: Data conversion for databases, word processors, spreadsheets and software applications.
Data conversion of raw data into PDF, HTML, Word or Acrobat formats. Bookkeeping and accounting services: Maintenance of the customer's general ledger, accounts receivables, accounts payable, financial statements, bank reconciliations and assets / equipment ledgers.
 Form processing services: Online form processing, payroll processing, medical billing, insurance claim forms processing and medical forms processing. Online research: Internet search, product research, market research, surveys, analysis, web research and mailing list research.