#hotelit

Raghav, IT manager at a 90-room hotel in Bengaluru, used to sleep with his phone beside him. Server crashes on Saturday nights, POS sync failures during check-out, and panic calls from the front desk were his norm — and the blame always landed on him.

So when his GM announced a move to cloud PMS, Raghav panicked. “If the system runs itself, what will I do?”

After the migration, things changed fast. Nightly updates ran automatically, outages fell, and Raghav stopped getting 2 AM calls. Freed from fire-fighting, he improved Wi-Fi, fixed long-standing integration bugs, and led a guest-tech rollout.