Gamification ā Does it work?
Have you been wondering if Gamification is just a buzz word or if it really does work? Having successfully implemented a gamification platform with a top MNC bank, I can tell you for sure, it does!
I have seen some amazing performance transformations and engagement levels in the journey, change in water cooler conversations from idle gossip to winning points and badges, child prodding his mother to perform better so that she could bring in home a master blaster badge, one employee even changed his mind about quitting. Having said that, there have been some learnings.
If you are in the midst of a roll-out or are planning to bring in gamification into your organisation, I would urge you to keep the following aspects in mind. I call them the āEthos of Gamificationā.
Have a sponsor at the senior level: We were lucky that we had a couple of extremely engaging and positively challenging sponsors for the program. It helped drive the engagement and the concepts both, up the line and down the line. Whilst one sponsor constantly challenged us to make the program better, the other sponsorās infectious energy levels brought the program alive.
Clear tangible outcomes: Be very sure of the outcomes you are seeking from your gamification platform/program. There has to be a measurable tangible impact on either the top-line or the bottom-line. Increase in Sales, improvement of margins by reducing costs, improving customer experience or build engagement, as long as you have a measurable outcome set right at the beginning, the program is sustainable.
Keep it fun & engaging: Gamification is not a replacement for your performance management system, donāt make it one. Neuroscience of play states that we are at our productive best when we are in a state of play. It allows for our withheld intelligence to come out because our threat responses are suppressed. The game design, platform launch, dashboards, rewards etc all have to be aligned towards keeping it fun and engaging for 100% of the participants. This brings me to the next point.
It is for your average and bottom performers: Simply because your top performers will perform in-spite or despite of gamification. Your game design, target setting etc must factor for the fact it encourages every individual in the team to perform at their optimum potential.It is those incremental improvements across the board that will give you the quantum jump that you are seeking from the program.
It has been an exciting journey, consulting with the client, helping them get their gamification strategy right, conceptualizing, designing, developing and implementing Coroebus, our Gamification Platform.
Happy to hear your thoughts and share more insights from the upcoming roll-outs. You can connect with me at [email protected]
To read more visit:Ā https://www.thegamificationcompany.com/gamification-does-it-work/