#fsmtool

Imagine training a group of employees, who have mastered the art of technical service, who has been a backbone to your organization, can handle all technical issues even under pressure, and all of a sudden, terminating them or the technician his job?

Who would do this? This is the hard reality of Field service organizations that are facing the aging workforce crisis. Technicians are relieved from their job due to aging, and companies don’t have technicians that can match their level of extensive experience.

If your company is also facing the same workforce crisis, here is what you can do.

Implementing Field Service Management Software

Field Service Management Software is a boon to field service organizations that are going through a severe aging workforce crisis. The FSM tool can automate all end-to-end workflows. This can bring down the number of employees that are required to operate a manufacturing line. Automated scheduling and dispatching streamline the job, and the software supports the operating team by monitoring the workflows, tracking employee activities, better management of assets and facilities, real-time updates, and reports are delivered.

Whenever there is a need for onsite services, the tool has a list of employees with their skills and experience embedded. The tool allocates the right employee to address the issue at the customer’s site. It gives details like route optimization, important tools to be carried to complete the services, and more.

Employees need not flee from the work station to the customer’s site; rather they can receive the updates for the next service through the Field Service Management App. This increases mobility and brings better communication between the employees.

With these many benefits, the ratio of first-time fix rate increases, and your customer will be highly satisfied with the service you offer.

Outsourcing Field technicians

For organizations, who do not prefer to implement Field Service Management Software can go with outsourcing field technicians. In many field service organizations, to face the aging workforce crisis and other field service challenges, they tend to outsource field service technicians.

Out of 100 field technicians, around 25 are outsourcing to meet the companies and customer needs.

In a nutshell!