#fsmsolutions

IoT (Internet of Things) is a concept where machines are interconnected with each other and with the internet. In today's age where data is everything, IoT is looking to change the game by facilitating real-time data generation from machines without any human involvement. These equipments will be able to communicate with each other, send out and receive notifications and function on their own! While the predominant application of IoT seems to be for machines, it can be implemented in whole services as well. One such service is field service management, an incredibly lucrative domain, with a profit threshold in billions.  

Here's how IoT is going to change the domain of field service management:

1) Real-Time Data: Data is one of the most precious assets of today's digital age. Everything from customer information to resource data is a necessity. IoT looks to make machines smarter by allowing them to not just collect and store, but to work with the data collected. This means predictive actions can be taken by the machines, based on the data, without any human intervention! Running a field service management venture will be seamless with IoT; customer data and job data will be collected on the spot, allowing you to work deeper with it, and automatic modules will reduce job delegation time hugely. A number of amends can be made with IoT as a part of FSM.  

2) Reducing Field Hazard: In the world of field service management, field-side technicians are often subjected to a lot of on-field hazard. Be it carpentry, plumbing or any such task management domain, there is always a room for injuries. IoT helps minimize this greatly through its in-depth analysis and with some help from sensors. Though the current implementations haven't reached such stellar levels, down the line we can expect to see a very safe environment for field workers, being powered by IoT.

3) Improving Completion Rate: The faster and better your job completion, the more the jobs you can complete! Running a field service management venture gets difficult when you aren't able to deal with the increasing number of customer requests. With IoT however, this scenario can change! The automation it brings will allow you to speed up job completion by automating delegation and ticketing, making the billing seamless and providing swift resource management.