Do You Know The Advantages Of Field Service Management software (FSM software)?
Field service management software helps companies that are involved in onsite services to deliver world-class customer services. An FSM solution allows you to track requests, manage personnel, and maintain full visibility into operations. Furthermore, it has various tools that can help you to manage inventory, work orders, dispatching, job scheduling, fleet tracking, and more. Most importantly, you can seamlessly enhance coordination between home office, warehouse, and field technicians. It saves your time as well as costs while increasing the speed of transactions. Forget about the manual work, increase field service automation and automate activities such as scheduling, dispatching, tracking fleets & technicians, and more.
Most of the field service management companies face these challenges:
Disconnected communications
Over-scheduled resources
Inefficient or under-skilled technicians
Delay in customer ticket processing, etc.
When a company starts using FSM software solutions, then all the challenges mentioned above disappear day by day. To put it another way, after having an FSM system in place, the ticket processing becomes faster, job scheduling, assigning, and dispatching becomes more effective, as well as communication between home office and technicians become more efficient than ever before.
Easily schedule your appointments, assign tasks to technicians/field workers, plan your route, track the working hours of a task, create quotations, and get paid against your invoices. Implementing FSM software truly improves customer experience and customer satisfaction levels. In the current scenario, customers are becoming more particular about there choices, for example, they exactly know what they want, to fulfill their demands companies have to be more efficient in terms of delivering services. An FSM software solution allows you to deliver onsite services on time as well as it also increases the quality of customer services. It surely enhances the customer satisfaction levels. Furthermore, if there is a field service management mobile app, it makes it easier to connect with the customers that further improves customers’ and technicians' engagement.
Advantages of FSM software:
Workflow Standardization
The foremost advantage of an FSM system is, standardizing the business workflow, right from dispatching to invoicing. This software has many tools such as work order management, inventory management, sales management, invoicing, product management, fleet management & tracking, reporting, and more. All these tools help you to streamline the entire workflow.
Faster Invoicing
One of the most important parts of a field service company. It is really frustrating to invoice your services if you are doing it manually. With all the paperwork you will face so many challenges, such as delay in payment, or even you may miss a payment. Sometimes invoicing can take weeks to assess the work done because you are busy in collecting and calculating data manually. An FSM system helps you to process data quickly and the client gets the invoice without delay. Furthermore, to never miss a payment integrate FSM software with payment collection software. It will help you to collect all the payments on time and you can follow-up on the pending payment status.
Effective Scheduling
This software has so many advanced features and functionalities, and one of the advanced features is the integration of GPS systems to track vehicles and devices/equipment/machines. It enables you to know the position of vehicles and technicians. This further helps you to assign the nearest orders to save time and effort. Faster scheduling, assigning tasks, and dispatching technicians help you to finish the job on time. It improves customer experience and satisfaction levels.
Route optimization and Fuel Control
Save costs by reducing fuel consumption and optimizing routes. As we know that more fuel consumption is a huge expense item. With GPS tracking, you can keep track of each vehicle and assign tasks to the technician in the vehicle to the nearest location. It will definitely save time as well as fuel. Using field service software will let you avoid longtime drives. Also, eliminate the situations like technician's deviation from the route, and technician's behavior of staying idle between orders. Reduce travel time and save money on fuel.
Parts and Inventory Management
Keep your repair and maintenance services well-managed by handling parts inventory efficiently. An FSM solution helps companies with keeping parts inventory up to date so that they can deliver repair, maintenance, and installation services on time. Spare parts inventory management system will notify when you have a low inventory level. As a result, you can buy items immediately to avoid service downtime.
