Freshcaller is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity. Freshcaller offers phone numbers in 90+ countries that require zero phone hardware and are easy to set up.

As a phone system designed for teams with little/ no IT support, Freshcaller allows users to create a new account in minutes and configure rules, business hours, and routing processes that are effected/executed in real-time.

Why Freshcaller?

Contextual

Freshcaller empowers your teams to create/respond to all opportunities with full context.

Modern

Freshcaller upgrades your current phone technology to a state-of-the-art routing and voice AI engine.

Beautifully simple

Freshcaller is a minimum-fuss maximum-love voice platform built just for you.

Virtual Phone Number

With virtual phone numbers, you can call international at local rates by purchasing local numbers in various countries. Without a virtual phone number, monthly call charges can burn a hole in your pocket especially if you wish to call internationally. 

Virtual phone numbers use the internet to make calls and this is much cheaper than ordinary phone calls.

Multi-level IVR

When you route a call to the right team through IVR, you not only segment incoming calls but also ensure that a caller’s query is solved in the least possible time.

What's more, you optimize your incoming call charges through faster resolutions. You take care of the 3 cornerstones of operational efficiency - people, time, and money.

Reporting & Analytics

The app automatically calculates both sales and customer satisfaction statistics.

An included supervisor control widget allows administrators to set access privileges based on employee performance. Freshcaller will even draw up sophisticated reports so you'll know when changes need to be made.

Service Level Monitoring

With Freshcaller’s real-time dashboard, you can manage your customer experience from anywhere in the world. Supervise your virtual teams and continuously monitor your global service level. Your global service level determines the accessibility of your brand and has to be synchronous with what your brand stands for.

Business Hours

Your phone conversations can be routed to the right teams based on their work timings. You can choose the right time zone of the team (anywhere in the world) and assign business hours based on routing logic for that team.

Voicemail

Set up a virtual voicemail system to ensure you do not miss any calls. Personalize greetings for each number that you own.

Call Recording

Record and analyze all the calls handled through Freshcaller. Enable automatic or manual recording and pause/ resume the recording (as needed) during conversations.

Price

For those that need a call center quickly, however, Freshcaller has a lot to recommend it. Just like the other products in Freshworks' portfolio, including not just Freshdesk but also a host of other software covering sales, marketing, and other business communication formats, this software is aimed at smaller businesses so prices are low and set up and management are extremely easy.

Freshcaller includes a free plan with limited features, but there are also a couple other plans starting from $15 to $69.