#flyporter

Sept 27-28: Week 2!! 🦝

This week was my day 3 and 4th. A lot happening, perhaps because it was the end of the week it was busy. I was so excited to be back to the airport and helping passengers.

This week I felt more confident and comfortable talking with passengers. Helping them with directions and at the kiosk got much easier.

I also set myself a goal in learning all of my shifts CSR team names and I was proud to memorize them all at the end of my shift. Another goal I set myself was to memorize where the other airlines at the terminal were located so I could give the exact directions to passengers. I also achieved this goal.

This week I got to experience my first canceled flight and I was able to learn on how the CSR and Supervisors prepared and Overcame the chaotic atmosphere. Everyone worked so hard 👏

We were also able to shadow behind the counters and help passengers with tags. I learned a lot and realized how fast CSRs are.

I loved that this week I had more opportunities to help passengers in Spanish and there was one passenger who spoke Korean but I was too shy to help them (I will try on my next shift, if I get the chance), I started to pick up words in other languages and say it back at passengers (I notice they love it). This week I also received many compliments and kind words from passengers (I even received a blown kiss at me) it really helps me realize that I might be providing a good performance.

Hello everyone!🫡

Hi! I’m Basma, currently in my 4th semester at Seneca. I’m excited to share that I’ve just taken my first step in my journey with Porter Airlines as a CSR at Pearson Airport. My co-op placement was on Wednesday, September 11, 2024, from 8:30 to 12:00, after two days of online training with an awesome team. And if you're wondering if the 4 hours counted toward the 150, the answer is yes! I started my day super early, around 4 AM, to get ready because I was a little nervous. Anyway, I headed to the airport at 5:30, and it took me about two hours to get there. I try to go as early as possible since being early means being on time, being on time is considered late, and being late is simply not acceptable.

When I got there, I met Professor Judy and other co-op students, and we waited for someone to come. That’s when we met Kayana, the supervisor. She was super friendly and kind, and she explained everything clearly also she gave us a warm welcome making us feel comfortable, and was more than happy to answer all our questions.

Overall, the day was a mix of nerves and excitement. Looking back, it still feels strange, like it was all a dream. But I’m happy because I’m gradually making progress in the airline industry! I cannot wait to see where I will be in three years—hopefully enjoying my career and traveling the world with Porter. For now, I am just taking it one step at a time!

Sept 19-20: Week 1!! 🌝

Officially started day 1 and 2!!!

It was such an experience. Helping passengers and them thanking us for our service. Hearing how much they enjoyed flying with Porter Airlines and how many years they have been regulars, made me so happy. I was so nervous but upon hearing passengers express their love for Porter, helped me become livelier and more confident.

I learned to give directions to passengers asking about other airlines. I learned how to use the kiosk and help passengers check in, how to properly put a check in tag and where the luggage is meant to be dropped. I felt like I was asking too many questions because I was excited to learn and I am glad that Porter's CSR team were kind enough to teach me and correct me whenever I needed.

A lot of CSR staff are so kind and very welcoming, I even met a few who just got hired and are still finishing their last semester with our Flight Service Program. They even gave me tips and their POV on their experiences.

Sept 09-11. Training and Orientation day!!! 😱

On the first 2 days we did online training. It was a lot of information to process, orientation day came and I remember being so excited to get to meet new classmates and getting a tour around Porter all together.

On my orientation day, I left home 2 hours earlier because I wanted to be on time. I met a classmate on the way and we walked around the airport until we got to meet the rest of our CSR Coop students. Together we got along and everyone exchanged phone numbers to create a CSR group chat. The chat is very lively!!

During our orientation we got down to rules what our role would be, we to play some games. .