#enterprise bots

Chatbots are a modern-day concept that is widely used in the fields of technology and business. It is basically a software that simulates human conversations through text chats or voice commands or both. And to oversee the performance of the company’s business, enterprise bots have come into existence. Featuring a business application, enterprise chatbots come with conversational interfaces. Enterprise bots enable employees to raise queries and they answer their questions accordingly. 

An enterprise chatbot or enterprise AI chatbot recognises and fulfils the user’s intent by applying different conversational approaches that can include text or voice commands. It basically uses the same technology as regular chatbots. An enterprise AI chatbot however makes use cases tailored to a given company and its employees. 

Some of the modern-day use cases of enterprise chatbots are as follows: 

ERP chatbot used by HR to deal with issues involving allowances, policies and workplace benefits. 

IT-related chatbots that suggest solutions based on the problem description. It also ensures to open a ticket if the problem hasn’t been resolved. 

With the help of Natural Language Processing, the intranet chatbots tend to capture file types, authors, times or storage locations from one query. 

ERP chatbot that could look up facts, files, figures and can even send visual representations in the form of charts, graphs and tables. 

Query expert chatbots that could bridge a gap between lengthy knowledge bases and employees trying to answer impromptu questions for either themselves or the customers. 

Best tips on enterprise bots

Here are the best tips on enterprise bots!

Generate an appropriate bot strategy

Like any new technology or product, the importance of a well-developed strategy can lead to the success of a company. This strategy enables a consistent approach to bot development across multiple companies that involves both business and IT departments. Before jumping into creating bots, you must formulate a proper strategy that will help you with decision-making regarding what use cases should be dealt with in the first place. This bot strategy would also include matters like rollout and deployment plan, what can be the challenges, data integration & access plan and every detail of security and scaling. 

Generate multiple bots with specific missions

Compared to human conversations, the technology of Natural Language Processing or NLP is advanced as well as improved. Chatbot duties include keeping a track of the conversations with employees or customers and maintaining a context. Do not provide the chatbots with too much of intent as it can cause a failure. Instead, give small commands and create a bot that can handle fewer intents effectively. Depending on the performance, you can ace up the intellect level of the bots so that it can handle additional intents. Thus, by assigning them specific targets, you can build a whole series of bots that will eventually help customers or employees with their journeys. 

Evaluate your bots internally and with customers

With the help of an SAP enterprise chatbot, the organizations can conduct several testings. The usability testing upon a small group of people is enough to gain insights. Working at a large organization is beneficial in this matter. You can derive insights from a large number of internal people about how they interact with the end-users. This process can also contribute to the growth of internal support. After evaluating your bots with colleagues, the best way to evaluate the SAP enterprise chatbot is by putting it on a live conversation with customers. This process will help understand the success and failure of the bots as a replacement for human agents. 

Validate the derived results 

After running internal and customer tests of the enterprise chatbots, you can derive the following results:

You can conclude whether your assumptions were correct or not. 

You can understand how the bots interact with the customers. 

The features that you have added to your bot are well-received by the internal employees and customers or not. 

You can plan the next process regarding the deployment and production of these trial bots. 

Get your bot secured for a seamless business process management

Bots have been evolving as a powerful tool in the modern world to conduct business operations of many small-to-big companies effortlessly. However, these technologies come hand in hand with security issues. Information security is paramount in industries like healthcare, hospitality, retail, banking and financial services. The information that is derived from these industries includes credit cards, bank accounts, personal medical histories and social security numbers. Bots come in the way to encrypt such vital information preventing fraud or other cybercrimes. The primary role of a bot in such matters is to provide access to only encrypted channels. Users who are clubbed under the umbrella of bot security will only use the bots that provide encryption. 

Celebal technologies branding

To elevate the customer service experience, data encryption and financial operations, Celebal Technologies come with a wide array of chatbots. To manage the finance, accounting, banking and HR departments, this company has launched its AI-powered digital assistant called EKAA. With this digital assistant, you can access CRM or ERP data by just giving in a command. Available in multiple languages, EKAA provides personalised experience and cost optimization along with 24x7 availability, enhanced employee experience and automation of repetitive tasks. Apart from offering enterprise chatbots, Celebal Technologies also uses university chatbot Circle to cater to a digitally active student generation.