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Through booking rules, we can specify custom JavaScript methods, that can be used to run validation checks, before creation or update of a bookable resource booking record. Based on the result of the validation checks we can either warn the user or cancel the booking create or update event. Booking rules are triggered when a resource is booked or a bookable resource booking record is either…

Copilot (preview) for Dynamics 365 Customer Service provides the following features – Case Summary Conversation Summary Ask a question Write an email Draft a chat response. To enable it, navgiate to Customer Service Admin Center >> Agent Experience >> Productivity >> Manage (Copilot help pane and Summaries) Check the required Copilot help pane settings and save. Similarly for…