#developing customer service

Principal of Customer Service Strategy

Know all about the Customer Service Strategy

Here are some of the important points through which you can improve customer service strategies

1. Success- was the interaction successful, as perceived by the customer , were they able to accomplish what they wanted to do ?

2. Effort- How much efforts did the customer have to personally put forth in the interaction, and how easy was the interaction with the company ?

3. Emotion- What was the emotional outcome, how did the customer feed during the interaction? Answer can range from "upset" to "Delighted".