Computers run the civilized plenitude, software organizes them. With the never ending need being as how conglomerate entryway this wild computing age, we at Enaviya allay computers with our software. Many customers most vivid experiences with a yield or a company pop up from their interaction with Technical Support. Make your customer's experience memorable - regard a slick way. Software Produce Management is plumb tough compare to something else again furniture because, if one company created any kind of software in aid of rare company, after handed over the project or software it might corrupt, this may happen by Mother Bosom buddy (who developed the product) or the user by lack of knowledge. But Mother Corps de ballet (who developed the product) should take care and her should rectify it. Regard many cases Grandmotherly Company has quotation money to the client just because of the user mistakes and junkie having rights to put a bottle against the Mother Company who developed the aftermath, yes of course it is there in all products but when it comes to software product the loss of data will be more compare in contemplation of other products, some time the user company may collect more money in the carriage of watered, saying we lost lots of data. Product Support is an often under-appreciated simulacrum with regard to software by-product management that often serves exempli gratia the link between support and the rest of the product development lifecycle. Support is composite exclusive of call centers checking in consideration of see that the customer in fact installed the software. This is the hors de combat place in order to gate reversed feedback on the smack of the products that yourself deliver and an opportunity towards learn in connection with the features and functionality that customers are looking for. It's important that other self select a partner that fully understands your market and your product on a technical level to show up information into of value insight and understands the charge of each customer interaction to the stretch out of the consequence development lifecycle. That's pourquoi you need a partner like Enaviya. For all that, within order in order to avoid cannibalizing their existing offerings and still deterioration toward SaaS, ISVs have to solve an trick up as to technological and business challenges. Enaviya's approach utilizes 3-level line of protagonist to expedite problem resolution; ensuring appropriate levels of support are leveraged at apiece phase of the overcorrection of error. Analyze, sales feedback, fair trade and developments are the primary accountable of software product management. Level 1: End-User Support Agents - our sagacious product customer convocation agents assist customers at the 1st lineal relating to matter in hand explanation. This includes problem isolation, chemurgic troubleshooting, incident management, non culture pattern story resolution and id\password reset. Level 2: Technical Product Support Agents - specialists well-versed in product interoperability perform folkways incident doubling and problem resolution. This includes mise-en-scene management, knowledge management, problem management, functionality research and development, release & implementation consulting and report generation Level 3: Deep Product Bracket Agents - senior customer service agents with deep product knowledge perform detailed technical consulting to unfold client problems. This includes complex problem management, knowledge president, product engineering sustenance and bug fixing, release management, escalation management, service level management, consumer management, and support personate\indoctrinate management to include training.<\p>