Our Zero Incident Framework (ZIF) is the best digital service desk AI software and AI tool in IT Operations Management.
Our AIOps Platform ZIFTM when used for Digital Service Desk focuses on User Experience rather than traditional SLAs. It helps contain the proliferation of tickets by correlating the multiple alerts triggered from infra components and applications for the same parent issue. ZIFTM also groups together similar, duplicate alerts/events into one ticket. This results in a drastic drop in ticket volumes, freeing up IT bandwidth to focus on relevant tickets. Accelerated Root Cause Analysis (RCA) helps get to the root of the problem directly. Prediction of potential problems, proactive remediation of simmering issues, automation workflows for first response and routine tasks gives the service desk a complete make-over.
