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Mapping Both Sides Of Customer Journey:
How To Make A Customer Journey Map In 7 Steps
Step 1: Set your targets.
Step 2: Create buyer personas.Â
Step 3: Identify motivations and pain points.
Step 4: Map out the buyer's journey.
Step 5: Maximize your touchpoints.Â
Step 6: Find your Moments of Truth.
Step 7: Revise.
Connect with cx agency Australia - Proto PartnersÂ
Details:Â Â
+61 (02) 8379 6600
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Customer journey mapping has been proven to increase conversion rates and promote loyalty. Important tool used to help improve CX.
