#customer ser

Hi Everyone,

Coaching refers to the activity of a coach in developing the abilities of coachees or clients. Coaching tends to focus on the achievement by coachees of a goal or specific skill. Methodologies for coaching are positioned away from the directive or the facilitative, and rest on accompanying clients within a dialogue that will allow emerging patterns and solutions to surface. Coaching lies out of the scale between mentoring and training on one end, and psychotherapy and counseling at the other.

Today, coaching is a recognized discipline used by many professionals engaged in personal development focused on achieving results. However, as a distinct profession, it is relatively new (since 1990) and self-regulating (except for international professional associations). No independent supervisory board evaluates most practising coaches and most are privately owned businesses. Some associations accredit various coaching schools as well as individual coaches, except the IAC and ECI which only certify individuals.

Starting next week, I have the opportunity to improve my management skills by partaking in a three day Management coaching seminar taking place in our showroom. I'm looking forward to learning new techniques, experiences along with a different outlook to staff. I'll blog more about my experience on Monday.