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We do not impose any age limits on our clients. Our services are available to anyone who needs our assistance, no matter their age. We also customize our services based on our client's conditions, needs, and preferences. So if you have a loved one who needs the level of care and support we offer, never hesitate to contact us at 440-996-5433 to set an appointment with our office, or visit our website at http://www.ccalohio.com/ for more information about how we can be of service to you and your loved one.

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Working at JC Penney, I get asked lots of questions. Most of which include(but are not exclusive to):

-"Where's the escalator?" -"How do I get upstairs?" (The mall only has one floor and no escalator and most of the other AZ malls have mulpile floors with much larger JC Penney stores) -"Can I get to the mall through here?" (We have two exits/entrances, one to/from the direct outside and one to/from the inside of the mall) -"Where's the bathroom?" -"Do you have a bathroom?" (We only have one bathroom in the entire store and its location is actually p hard to find...) -"Am I allowed to use the bathrooms marked 'Office Bathrooms'?" (This is bc our associate offices and our bathrooms are right by each other so the sign actually says "Offices" with "Bathrooms" right underneath it.) -"Do you have shopping carts?" (We have a very limited amount of shopping carts and sometimes customers want to buy large items that are hard to carry without one. We also have bags for customers but they're kind of limited as well. Customers are allowed to bring in their Costco carts though bc they might have groceries or kids to contain and the Costco carts don't have locking wheels.) -"Where's the check-out?" -"Where do I check out?" -"Where's the register?" (These were asked multiple times on Thanksgiving and Black Friday bc we had huge freaking lines and had to open registers that aren't usually open, thus confusing many customers.) -"The item on the mannequin is the only one that is my size, is it possible to take it off?" (Limited amount of merch, especially during Black Friday sales, I personally will only undress the mannequin if it's not too much of a hassle and is like a jacket or an accessory, I'm not gonna take pants off just bc it's the right size.) -"Where's the item that the mannequin is wearing, I want to buy that one." (For some reason a lot of our mannequins are wearing items that we don't even have. They either aren't actually sold in store or they're from a long time ago and we used to sell them but now we don't. It's a huge hassle trying to explain that yes, the mannequin is wearing an item but no, we don't actually offer that particular item anymore.) -"How much does this actually cost?" (Most of our clothing items are actually a lot cheaper than the tag price and it's really confusing even as an employee trying to keep up with the ever-changing numbers) -"We parked in the Costco parking lot, but the mall exit is now closed. Can we still go out or do we have to walk all the way around the mall?" (People end up checking out after the mall closes, and we can't really do much about that. They get really upset having to hear that we only have two exits and that one is closed so that means they have to take the only other available route.) -"I don't have my receipt, can I still return this item?" (Store policy states that yes, you can return an item without a receipt but you won't get as much money back for it. It's understandable to get mildly upset but there isn't much a standard employee can do except call the manager and ask them to take care of it..) I really hope that I don't get fired for this post bc this is like my explaining a lot of customer FAQs of the store idk ;_;

#jc penney #retail #customer faqs #retail struggles

Does Your Content Answer Customer FAQs? - Crest Media Inc

People often head over to the Internet in search of answers. They could be answers to a very common problem they are currently having or they could be answers that involve a product or service they are thinking about purchasing. There are several websites on the Internet that exist solely to answer customer FAQs. A perfect example of this is when online retail giant Amazon added a consumer question / answer section to the majority of products they sell. Google has also noticed this desire consumers have to find answers to questions. They released an algorithm update (cheerfully named “Hummingbird”) a few years ago that featured content that answers common questions.

Are Searches Commonly Questions?

A lot of the common search queries that Google receives on a daily basis are in the form of a question. How often do you ask Google a question? If you pay close attention to your Google search habits, you will find that it is more often than not and of course Google knows this as well. By being able to provide users with the answers they are looking for, Google has created a more user friendly experience. This is their goal and it is a simple concept that your business can capitalize on as well.

What Questions Would Your Customers Have?

Being the creator of your product or service gives you a very unique advantage. You already know all the answers to how, where, why, when, how much, how often, etc. Knowing these answers is a very powerful thing when you use the answers correctly in your content marketing efforts.

How Can You Create Content Based Around Customer FAQs?

The easiest way to determine which questions you should tailor your content around is to type them into Google. Google will graciously show you alternate questions based on your initial question. These suggestions might be more popular and they might give you more creative ways to make even more content based on just one question.

There is also another secret to creating this type of content and it involves using one word. That word is “me.” Try adding the word “me” to some of your questions, wherever applicable and you have highly targeted content that people devour faster than a free lunch.

Should You Append Existing Content?

This whole concept doesn’t have to be solely used for new content creation either. You can use this same idea with content you may have already created. Go back over the majority of your content and see how and where you can make changes to include some of these frequently asked questions your customer may have about your products or services.

See Also: Creating Content That’s Bursting at the Seams With Value

If you look closely at the content on this page, you might have noticed each sub-header was a question. This is the perfect example of how you can structure existing content to answer questions. Create content based on well-researched customer FAQs and people will eagerly find your answers.

Read This Article on CrestMediaInc.com

#brands #business #content creation #Content Marketing #customer FAQs #frequently asked questions #Google #Hummingbird #products #services