#copilot studio

One of the fastest ways to kill ROI with Copilot is simple: 👉 buying licences for everyone. I see it all the time. Let’s break down how I approach licensing properly. Step 1: Understand the basics Copilot is not a standalone product. You need: an existing Microsoft 365 licence (E3, E5, or Business plans) then Copilot is an add-on per user So straight away: 👉 this is a scaling decision,…

You can have: perfect architecture clean data strong governance …and still fail with Copilot. Why? Because adoption is not a technical problem. It’s a human one. The real blockers I see When Copilot doesn’t take off, it’s usually because: users don’t trust it users don’t know how to use it users don’t see the value in their role users are afraid of what it means None of these are…

A lot of organisations think Copilot is just a feature you switch on. It’s not. Copilot sits on top of your existing Microsoft 365 environment — meaning it will amplify whatever state your environment is already in. clean environment → great results messy environment → chaos at scale The reality most people miss Copilot doesn’t create new access to data. It uses existing…

Let’s be honest. Most AI projects don’t fail because the technology doesn’t work. They fail because: there’s no clear use case there’s no measurement there’s no adoption I’ve seen this happen with Copilot implementations too. Here’s how I avoid it. The common failure pattern It usually looks like this: Buy licences Announce AI initiative Build a few agents No one uses them Result: 👉…

A lot of people still think Copilot Studio is just a chatbot builder. It’s not. What we’re actually seeing is a shift from: 👉 tools → copilots → agents that execute work That changes everything. The shift: from assistance to execution Traditional copilots helped you: write content summarise information generate insights But Copilot Studio takes it further: it understands…

One of the most common questions I get from clients isn’t technical. It’s simple: “Is Copilot Studio actually worth it?” And that’s the right question. Because this isn’t about building cool demos — it’s about whether investing in Copilot Studio delivers measurable business value. Let me break down how I approach this. Step 1: Stop selling AI — start selling outcomes I never position Copilot…

When I review Copilot Studio agents in the wild, the biggest reason they become unreliable isn’t the model — it’s the architecture. Specifically, people blur the line between knowledge (what the agent should know) and actions/tools (what the agent should do). If you get this separation right, your agent becomes predictable, testable, and easy to scale. If you don’t, you end up with an agent that…

A lot of organisations ask the same question:“What if our knowledge isn’t in SharePoint or Dataverse?” Realistically, plenty of valuable knowledge lives in: internal APIs legacy systems custom databases third-party platforms compliance portals and registries In those cases, my approach is:retrieve from the system of record → normalise → pass the best content into generative answers. The…