An IVR Telephone System
Benefits of IVR Telephone Systems
The biggest benefit of using an IVR telephone system is the fact that it can free your client interaction interface from geographical limitations. With IVR, you can locate your client interaction services anywhere in the world, even in a different time zone, and still stay on top of things. In a global business economy, IVR can increase profits considerably as a result of this benefit. Other benefits include:
Easy access
Balances checking
Integration with other systems or processes
Handling multiple call instances
Automated call transfer to other departments
These systems can also be set up to transfer the call to a representative in case the recorded options are unable to resolve the client's issues. Any business that does not stand by their customers 24/7 is likely to lose them. IVR telephone systems can fill this gap.
Expanding Possibilities with IVR Telephone Systems
 Such systems are finding increasing application in a wide range of industries besides telecommunications. These include satellite navigation and hands-free driving systems being experimented with these days, besides more familiar applications such as automated weather and road conditions updates. The medical and healthcare industry also uses IVR to give patients access to test results without losing out on privacy. Television shows also use IVR for viewer voting and polls.
 Statistics show that the use of IVR systems can reduce overall expenses for a call center by up to 30%. You can easily set up an IVR telephone system to work for both inbound and outbound call processes and voicemail systems.
