#connected services

Connected Services & Real-Time Assistance

An analysis across 30 industries revealed that earnings-before-interest-and-taxes from aftermarket services was an impressive 25%, compared to a dismal 10% from equipment sales.*  

The face of product lifecycle management is witnessing a sea of change, while the global manufacturing sector is being influenced by disruptive megatrends. Product success now hinges on many components that extend beyond traditional best practices and manufacturing excellence.

Welcome to the era where the accent is on aftermarket services, thanks to exacting customer demands and the massive revenue-generation potential. At the end of the day, customer experience is what determines the trajectory of a product in the marketplace. Digitization lays the foundation for growth and success in this brave new world. It also makes and keeps every single piece in the service ecosystem connected, transparent and efficient.  

A proactive approach that drives efficiency and delights customers As an industry that has a long history, manufacturing has remained focused on products since time immemorial. Understandably, the function of services had taken a back seat. As a result, it had to work on a reactive model where the potential for growth remained inhibited.  

The digital revolution brings an exciting phase of revolution in the home automation industry. The home automation industry is experiencing an annual growth rate for the home automation industry of 22% year over year. This has lead the OEMs to offer smarter and improved home technologies to their customers. The smart homes have a higher degree of interconnection and better control features.

The growth of connected services has the ability to extend home automation services to ensure both, security and comfort. When explored in full potential, companies can deliver advanced connected home solution to the users and enhance their living experience. However, a segment of people believe that home automation is the cause of rise in energy costs, security threats, etc.

On the other hand, these solutions are energy efficient and secure. The advancement in technology has remodelled what home automation is. The system has occupancy sensors which can be installed in homes. The sensors can judge if there are people in the room or not. This is, the the light and air flow can be turned on or off based on the need. The power consumption of a unit can be defined. This can be used to ensure that electricity consumption in the entire house in controlled and monitored well. It has not only brought about regulated power consumption but also has reduced the electricity bills to a great extent. Apart from optimised power consumption, listed below are some other benefits one can enjoy:

Customisation of Individual Preference: Every resident has different preferences of the type of music in their room, lighting, air flow, entertainment etc. With different profiles in the home automation system, the user can have different profiles on the hub to get custom-delivered content. With this, one can personalise what they want to watch, when they wish to watch, frequency, environment preference, etc.

Enhanced Security and Access Control: Connected home solutions are bound to have infrastructure to ensure safety, like camera, connected gates and locks, in-house control and access mechanism. The solution provides selective and authentic access in the building. Unwanted or unauthorised access to the building eliminates the chances of a security breach. The areas with high sensitivity like coffers or safes of the home can have advanced system deployed.

High-Quality Media: The home automation technology works on artificial intelligence. Smart homes can understand the owners requirements. The appliances understand the media and entertainment requirements by mapping the user's interest from their past activities. On the basis of prior programming, the parent can schedule, entertainment programs, Tutorial videos or child lock in the media being streamed. Parental control feature in smart homes is helping the parent step forward from the worries of what their child watches.

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