#cloudtelephonysolution

Financial institutions are spending heavily on lead generation and customer service departments.

But the major issue lies when they are not able to handle incoming calls.

Customers are getting confused by multiple numbers to call for services. Agents don’t remember what the previous conversation with a particular customer was.

And because of all these factors, leads are missing out.

With increasing competition and upcoming technologies, it is crucial to cop up with demand. In all this hype a small change in a communication system can give big results.

Adopting to cloud telephony will be essential for financial institutions to win more business and improvise customer experience.

Below are some ways for financial institutions to get most out of cloud telephony.

1. Be available anytime, anywhere:

Every minute there are thousands of customers calling to financial institutions at various times. And chances are high that calls are getting missed more often because of poor call management system.

Even after office hours, customer calls are not answered. Cloud telephony comes with this amazing feature where organizations don’t need to worry about missing calls.

When a customer is calling after hours, automated greetings will be sent. The call data will be stored and recorded in the secured database. Along with that notification will be sent to concern person about the call.

This allows agents to follow up and call back to the customer.

This helps capture all the missing leads. If agents are not available in the office, they can work remotely with ease. Customer calls can be answered anytime, anywhere.

2. One number for many uses:

While using various numbers for services, customers get confused on what number to call.

By having one centralized number, it makes things easy and simple for both institutions and customers. You just need to publish one Toll-Free number or Virtual number. When customers are calling on that number, a call will be diverted to agents/departments according to requirements.

This number can be easy to remember and help build brand value. The best thing about this number is, it will be a virtual number. So it cuts down all the trouble which physical number gives.

With a virtual number, customers can call you from anywhere regardless of location without any cost.

3. Better customer experience:

For any financial institution, Customer experience is the new lead generation process, believes marketing experts around the world.

And if your customer is not getting it, you are missing it. Cloud telephony can take care of customer experience.

Call transfer becomes easy as you can add many extensions according to customer requirements.

So when a customer is calling for complaint cloud telephony makes sure that he/she redirects to the correct departments.

It makes the job easy as agents already know the customer is calling for what purpose and serve them accordingly. If customer issues are solved within the time frame, it is more likely that customer will return to the same business and less likely to switch.

4. No Telecom outage:

Financial institutions can’t afford Telecom outage. Old telecom lines are mostly down because of old infrastructure and heavy maintenance.

There is a lot of costs involved with Old EPBX maintenance. Once the numbers goes down, it takes a while for them to get back on track. And due to that customers hear greetings like “lines are busy” or “the number is not reachable”.

When your business is using Cloud telephony there is no downtimes and busy lines.

Technologies like Yako Voice use redundant cloud infrastructure spread across multiple regions to ensure high availability of cloud infrastructure, In case of any sudden outage in a particular region, cloud infrastructure plays an important role in failover management for every Virtual a toll-free number.

5. Record, Analyze and Improve:

This one industry requires call recording the most. Every financial institution faces a lot of trouble and issues with customer queries and agent responses.

If no history of particular conversation is found then it causes further complications.

In this crucial scenario, cloud telephony can be a savior. It can record all the calls and store it in a smart dashboard. With the integration of iEngage (CRM) it makes cloud telephony more powerful, it makes customer data available on fingertips.

Agents don’t need to remember what the last conversation they had with a customer and who attended that particular call.

Agents can also divide leads into different categories like hot cold and nurturing. It helps business improve complaint management and agent productivity. Monitor and Improve areas for sales and customer service.

6. Go global & expand easily:

When thinking about expanding branches to provide services globally, the first thing that comes into action is moving business communication and setting up whole new infrastructure.

It is a long process to get going with new business communication and managing same with customers.

Having cloud telephony saves you from all these hassles. Having one virtual number can save you from spreading lot of numbers for each branch. It requires almost no infrastructure and no maintenance, which is most likely to save a lot of cost. You can take your business communication along and expand with ease without damaging existing customer communication and pockets.

Organizations like Yako voice gives turnkey solutions for Cloud Telephony to businesses of all sizes including startups, government, and big enterprises. Yako voice provides the highest level of data security to customers.

The number you are calling is not responding or the route is busy!

This can be the welcome tone if you are still using old PBX lines. And what happens next is you miss a prospect in a blink of an eye.

The world is transforming towards digital communication and businesses all over the world are adopting new technology to improve their customer experience.

Over the times’ businesses used old local PBX infrastructure for telephonic communication, which is very complex, costly and not reliable. But the revolutionary invention of cloud telephony has changed the picture.

Big brands are highly relying on Cloud Telephony . with the help of cloud telephony, telephonic communication becomes much easier, simple and budget friendly.

From Big brands to small companies can use and leverage the benefits of cloud telephony services.

Below Are 5 Advantages of cloud telephony system

1. Cost Friendly: When it comes to implementing new thing or technology, the first thing anyone looks for is it’s “COST”. To setting up IVR with old EPABX system is not only costly but very complex to implement, to set up a traditional telephonic system You need to buy all the equipment and pay for its maintenance too.

But in cloud telephony service, the best thing is it is cost friendly and easy to set up as compared to any other option. You do not need to buy any equipment or deal with any unnecessary maintenance cost.

At YakoVoice, We provide you an easy dashboard to design your own custom IVR flow with just a few mouse clicks.

(Watch: how to design Custom IVR flow)

2. Reliability: In telephonic communication, the big headache is “Downtime”. Because, old PBX telephonic system architecture contains much hardware connect to it, this cause delay in issue resolution.

In cloud telephony, everything is virtually store in cloud space that means there is no Hardware require to set up a cloud telephony system. And if there is any issue occurred it can resolve in a few minutes.

Compare to other services cloud telephony is more reliable and provide 99% of uptime.

3. Scalability: Traditional telephonic systems are not flexible enough to adopt new changes. Using cloud telephony lets you receive thousands of calls and manage it same time without interruption. And helps you connect with more leads. Now you can scale your volume as per requirement and ensure smooth functioning of a business

4. 24/7 access from everywhere: The best part about cloud base service is that you can access at any time and from anywhere you wish to manage. All you need is a working internet connection and P.C and you are all set to go. You don’t need to be in office to attend calls anymore.

Even divert calls to the specific department according to a customer inquiry.

5. Boost company image: The size of your company does not matter, everyone wants to grow and make an impact of their business. Every business wants to serve better to their customer.