#cloudtelephonyforbusiness

In today’s competitive market, businesses strive to deliver exceptional customer experiences. The integration of cutting-edge technologies plays a vital role in achieving this goal. Among these advancements, one that stands out is cloud telephony for business, a revolutionary communication solution that has transformed the way companies interact with their customers. In this article, we will explore the impact of cloud telephony on enhancing customer experience and how it can benefit businesses of all sizes.

For SMEs, the most important development perspective is customer communication. If communication is not sorted out, then it can be a loss of sales and leads. In a current scenario, SMEs are using old telecom lines with complicated features, which are working just because there were no other communication options available.

But with rapid technology shift, cloud telephony is making the mark into customer communication and customer experience domains. It is becoming crucial because of its flexibility and robust technology.

Here are some features which are making SMEs divert from the old business phone system to cloud telephony.

Increase Sales:

Cloud telephony comes with an amazing option of integrating CRM with it. Once bound with CRM, all the customer data will be handy for any organization.

YakoVoice Provide Easy API integration where you can easily connect your CRM with YakoVoice panel.

These data will play a vital role in analyzing the sales cycle of customers. It will also help various departments like customer service and product development to improve the performances.

This feature will also be handy for agents, as they get pop up on the screen when a customer is calling. It will include all the details like customer name, what the previous conversation was, and details of the previous purchase.

This can prevent any disputes between customer and organization. Once customer experience is improved, it is more likely that customers will buy from the same organization rather than switching.

CRM integration will be crucial for organizations to improve the productivity of agents of every department. It will also help the product development team in developing better products and services according to consumer behavior.  

Most affordable:

There is a myth, that cloud telephony set up is very costly. But the truth is when you compare it with old EPABX it is way more cost effective.

Most importantly it does not require maintenance cost. Moreover, it does not require any big infrastructure like EPABX. Cloud telephony saves up to 80% of cost compares to any other communication medium.

It works on Toll-Free numbers which can make it more effective for customers to communicate without spending a single penny. When customers are not getting charged, it becomes easy for them to reach any business.

Scale as you grow:

Manage a high volume of traffic easily with our distributed design pattern and architecture.  Now you can scale your departments as per requirement and ensure smooth functioning of a business.

Our cloud platform is able to handle a huge volume of traffic without any hassle. The ability to scale on demand is one of the biggest advantages of Yako voice cloud telephony.

There won’t be any extra cost for expanding your communication across the globe. You can choose one centralized virtual number for all your business locations and according to customer requirements transfer calls to right locations.

It will become easy for employees from various departments to connect easily without any interruption. Expanding communication was never easy before.

Analytical dashboard:

With old EPABX you only get old telephone without any extra features, and even if you spend more, you will probably get a small screen where the caller id will be displayed.

The features like call recording and reporting make it more crucial for business communication. All the data of recordings will be stored in the dashboard.

This dashboard comes with a Yako design studio, where you can create your own call flow according to need, for example setting up a welcome tone, call transfer and sending automated SMS and more.

With smart dashboard, you can now receive calls even after office hours. All the data of missed call can forward to your desired mail id or phone number. Even with URL forwarding, all the call data can be transferred to the desired database.

Analytical dashboard makes the operation smoother for agents and customers.

Near Zero Downtime

Imagine a scenario where as a result of some common disasters your telecom lines go down. This happens regularly in storm or monsoon when the lines you are utilizing for correspondence abruptly get disengaged.

What’s more, it takes a while for them to get on track once more. Regardless of whether you complain to your telecom supplier, it won’t encourage much.

Unlike old telecom lines, there is no downtime with Cloud Telephony. Technologies like Yako Voice provides redundant cloud infrastructure spread across multiple regions to ensure high availability of cloud infrastructure. It will ensure no break in customer communication, which leads to flowing revenue.

There is a so much buzz about cloud telephony recently. And let me tell you if you are thinking about simplifying your business communication then there is no better option than cloud telephony solution.

70% of customer still communicate with a business via call rather than any other medium. In this digital economy Phones are still the best way to reach anyone.

So why not communicate easily with cloud telephony?

Here is the time to switch from your old EPBX lines to Cloud-based business communication solution.

What is cloud Telephony Solution?

Cloud telephony is the real solution where you won’t need any old telecom lines and all your business communication will be switched to the cloud.

Also known as hosted telephony , It refers specifically to voice services and more specifically the replacement of conventional business telephone equipment, such as a private branch exchange (PBX), where telecommunications applications, switching and storage are hosted by a third-party outside of the organization using them, and they are accessed over the public Internet.

Companies can cut costs with cloud communications services without sacrificing features.

How does Cloud Telephony Works?

Cloud telephony provides the facility to maintain and manage the entire business communications infrastructure in the cloud while business telephones, smartphones, tablets, and computers let users access these services from wherever they are located.

Unlike old PBX telephony, this technology doesn’t require dedicated hardware to be installed at user premises.

Cloud telephony works on virtual numbers and all the incoming and outgoing calls are stored in a dashboard.

Its web application interface has a specific set of commands to perform predefined actions (playing voice file, Music on Hold, send Auto reply SMS. Record, etc). This lets you analyze calls for better communication.

Who can use Cloud Telephony?

Startup

Startups face a lot of troubles setting up Call management system. And the major issue is a cost for setting up such systems. Also, a Missing call can be a loss of business for any rising startup

With the help of cloud telephony solution, they can cut down the communication cost by 80%.

It will also give them chance to use fewer resources on calls as all the calls are captured and stored in a dashboard. No missing calls and no missing customers.

Small Business

Small businesses are losing a lot of customer with old EPBX lines because of telecom outage. And there is no fixed time when the lines will start working again.

Cloud telephony uses a robust infrastructure and no fixed lines. So customer communication is always up and running.

Small businesses can increase their customer base with the help of cloud telephony and avail a big brand image by setting up a company greeting when a customer is calling.

By using virtual phone numbers in conjunction with your regular phone system to give your business a presence in cities and countries other than the one you call home.

And when the customer base is getting bigger Easily manage large incoming traffic and extend your business without any further cost

Big enterprises

Customer experience is a major concern for Big Enterprises.

Cloud telephony can improve the customer experience for the brands as it has all the features of call transfer, call conferencing, cloud call center setup.

Brands can easily analyze customer communication and take steps to improve it.

With the help of a smart dashboard, they can easily measure an agent’s performance on the calls.

Cloud telephony can be easily integrated with CRM so it makes easy for brands to analyze consumer behavior and keep all the records for future conversations.

Enterprises can switch to Cloud call center and set up calling the facility at multiple locations with one centralized operation center.

Government Organizations

It is always complicated to reach any government contact center.

As it is not having one particular number and even people get confused about where to call. Telecom lines in government organizations are never working courtesy of old infrastructure.

Cloud telephony can be a savior for both government organizations and people.

With no heavy investment, these departments can implement a clean call management system.

By using one virtual number with multiple extensions can ease the process of complaint management.

Calls can be transferred to the respective department and respective agents.

Cloud telephony can be a revolution in government organizations.

Which sectors are already using it?

Finance

Automobile

Education

Tours & Travel

IT industry

Consultancy

Agriculture

Customer Service sector

Heath/Hospital

Hospitality

Entertainment / Media

Advertisement/ Marketing

Government sectors

NGO

Why your business needs a hosted cloud telephony solution?

Every business needs to be updated with upcoming technologies and trends to keep the business growing.

To keep up with the current competition you need a better communication system. Which is easy to implement, cost friendly and take care of your business calls.

And there is no better alternative than cloud telephony when it comes to business communication

Let’s discuss some advantages of cloud-based voice service

Never Miss a lead: Get a virtual number and never miss a lead. Even track your marketing campaign and keep the database of conversation with your customers. Receive call even after working hours and generate more revenue.

Simplify Communication: Cloud telephony can simplify your business communication. You don’t need complex EPBX lines for daily business calls. Instead of managing multiple systems. You can manage one system for all your communication needs.

Easy to set up: Compare to any other Call management system, Cloud telephony is very easy to set up. It does not require any infrastructure and telecom lines. All the setup is on a cloud so you can access it from anywhere regardless of location and time

Cost-effective: Cloud telephony saves up to 80% of cost compare to any other communication medium. You can utilize this cost into other ventures of business.

Get a global presence By using Virtual number your business gets a global presence and it can be reachable to clients across the globe. You can expand your business communication globally without any extra cost for communication.

Avail Professional Image A virtual number can get your business a professional look without any expensive types of equipment. Imagine customer calling you and gets to hear a welcome tone of company anthem.

One number for many uses Cloud telephony can be your one-stop solution. You don’t need to publish different numbers for each department. One number can be used with multiple extensions easily.

Manage Calls on the go Monitor and manage all your business calls with available equipment, regardless of location and time.

Highly scalable Easily manage large incoming traffic and extend your business without any further cost. You can always increase or decrease your call volume.

Increase Productivity Productivity can be increased instantly by cloud telephony as you can record, monitor and analyze call performance and agent performances. All the data is stored in the smart dashboard for future analysis and cost measurement.

Yako voice platform comes with a wide range of product and services which helps to automate any business process and leverage maximum advantages of cloud telephony. Discover the power of cloud telephony.

Get all communication solution under one roof.