#cloudcallcentersoftwarephilippines

The Customer is the king! Customer satisfaction is the priority for any business to flourish. The call center agents help you achieve maximum Customer satisfaction apart from your high-quality services. The call center agents are the first point of contact for the clients and are the spokesperson for your product or service.  A call center agent is the one who handles the inbound and outbound customer call for any business. It is therefore essential to hire the best call center agents to project a warm and friendly image of the company and for happy customers.

Hiring the best call center agents is important for your business. The candidates can be screened based on criteria like personality, communication skills, analytical skills, problem- solving ability during the hiring process.  Here listed are some of the essential qualities that a call center agent must possess:

Communication – Excellent communication skill is the prerequisite for the right call center agents. As the customer survey mentions that a proficient call center agent is the most important part of happy customer experience. The call center agent should be able to resolve the query efficiently and unambiguously. The diction should be clear using basic vocabulary.

Knowledge – To address the customer inquiry, the call center agent should have a thorough knowledge about your product or service. The best candidate should be a quick learner and should be able to retain the information.

Organisation and Multi-tasking – The call center agents need to be a good juggler. Multi tasking is required as the call center agents need to listen to the customer, check the knowledge base, and provide an effective solution at the same time. Being organised is thus an important trait for a successful call center agent.

Flexibility – A call center functions 24/7, seven days a week, the working hours could be challenging. The call center agent should be flexible enough to comply with the erratic schedules. Also, all center agents interact with the customers on a daily basis. Some of those can be challenging. To deal with such clients, the call center agents need to be flexible in their approach and should quickly adapt as per the customer.

Cool as Cucumber – Keeping calm under pressure is an important trait for a good call center agent. The customer sometime could be frustrated or angry. Here the call center agents need to keep calm and resolve the issue to achieve customer satisfaction.

Speed – The call center agents need to fast and efficient. Fast working call center agent will not keep callers waiting for long. With quick solutions to their problems, customer satisfaction is guaranteed.

Remote support allows a technician to support end user’s computer from a remote location. In this way, support engineer does not even need to come to your place or office to service your computer.

We at Telerain have been doing remote support for various clients. Why? It is more convenient and at the end, both end user and support will grasp the fundamentals of the desktop PC.

If the company doesn’t have a ticketing system they missing a valuable queue management system that can benefits the employees as well as the customer. Ticketing system that manage customer service efficiency and customer satisfaction. Learning the importance of ticketing system for customer service needs.

Ticketing system for a good customer service experience

Ticketing system are very important in any business area whether it is a medical, transportation and etc. Imagine a world with no ticket how would we properly arrange the line in airport, the line on paying bills in all government services. A ticketing system shortens customer perceived letting them and knowing that they are on queue. This creates a more relaxed atmosphere and an excellent overall customer service experience. The customer will feel confident that they will quickly receive the services that they want.

How does numbering system works?

When a client walks into a service area that didn’t hold any number and no designated waiting line he may feel hopeless and miserable .A numbering system organizes a waiting line so that customers reassured that their needs will be addressed in an efficient and timely manner. They won’t worry that others will cut ahead of them in line, and won’t feel discouraged from seeking customer service. Customers will get more efficient service, being fair and balanced system in place for managing the customer needs.

Ticketing system for IT Purpose

Server-side rendered

In server-side rendered applications, the vast majority of the application’s rationale dwells on the server, and stays there. The client fundamentally enters the URL, the request gets send to the server, which then creates the HTML containing the information and sends that back to the program which essentially renders it out. At the point when the client connects with the page, that demand gets again sent to the server, which thus creates another HTML page and serves it back to the program.

This is how the web has been designed, a perfectly valid model and what many pages still use today.

Client-side rendered

Advanced pages frequently require to work more like applications do on the desktop. Individuals interest for a greatly improved client encounter, more intelligence, quick moves amongst “pages” and even disconnected capacities. That is the place the alleged SPAs (Single Page Applications) become possibly the most important factor.

At the point when the client enters the URL, the web server reacts with a HTML page, additionally with an arrangement of assets (JavaScript documents and pictures) that make up our customer side application. The program gets that, heaps the JavaScript application and “boots it”. Presently it’s the occupation of that application to powerfully produce the UI (HTML) in view of the information, right from inside the program. After that happens, each new client activity doesn’t reload the whole site once more, but instead the information for that particular client association is send to the server (more often than not by utilizing the JSON organize) and the server thus reacts with the simply the measure of information asked for by the JavaScript customer, again utilizing JSON (regularly). The JavaScript application gets the information, parses it and progressively produces HTML code which is appeared to the client.

#HostedVoIPPhilippines

Having a skill in problem solving can help you in performing well in your career. You provide solutions to a client desire in external or internal issues. A support to someone needs answers.

Problem solving is a skills that sales people should to develop their career. Sales people provides

Solutions to their clients concerns influence what is the best solution to meet in times of chaos. The best Sales person has an ability to solve customer problems confident that they can answers and give a good solutions effectively delivers the answers quickly.

Basic steps in solving a problem:

Define the problem – knowing the issues will deliver a good outcome. Be sure you     are not dealing with the symptoms but the real cause of it.

Generates     alternative – in generating alternatives you should     exercise a good decision making whether to go/ or no go.

Evaluating/ Selecting     Alternatives – in developing or selecting alternatives, we     have to consider to find a new perspective. If there’s a need to asked     opinion of others why not no matter how silly the answer is. Be open to     any possibilities. Always consider clients suggestions.

 What will happened after

 Who and what will be affected later

 What resources are required

 Timescales

 Deliverables

 Risks

 Contingencies

Telerain Inc and Horizon Gateway have established direct connect in Telerain Inc United States Data center to provide their customers a better Voice services.

“Connecting Horizon with the same platform that hosts software application and voice provides more reliable and better voice to our Philippines-based customers that are connected to Horizon’s internet” commented Rajeev Agarwal, CEO of Telerain, Inc.  Establishing direct connectivity with Internet service providers in Philippines gives us edge to achieve better Qos, lowest network latency, low jitters, and best voice quality.

Varun Bansal, VP Sales for Horizon Gateway said, “With an effective partnership in place, Horizon customers will gain direct access to services hosted by Telerain data centers and vice-versa. We are confident that this agreement will redound to a better experience on VoIP services benefiting customers of both parties and the country as a whole”.

In our previous post we already have an idea about its cool features and benefits. Like how it organizes our application into one single page. Knowing where this framework direction will go. That I fell in love with this framework.

I heard of it before and have a dream that I may become an Angular developer. I invested time of learning it not because it is trending. It is for a reason to never stop learning new things.

Until an exciting opportunity came and my Angular2 journey began.  I encountered terms like directives, provider and injection.  Mostly what I am coding along with the video tutorial and from Angular.io’s ‘Tour of Heroes’.

Learning Angular2 is like a spring and fall. Spring, when you overcome the challenge and a season of fall when you get stuck somewhere.  The spring season that turned my journey wonderful and the feeling it gives that you reached the goal.  But this will not ignite my excitement.  What is really the exciting part of this Angular2 Journey when you did not sweat at all?

It is a season of fall, where you will feel frustrated because you cannot find a solution.  I keep searching, asking myself or others, and thinking but it seemed that it didn’t.  Minor error of not including a component to the module, or missing closing tag or single quote to other errors that at first I am not aware of or not familiar on how to debug it.

I am taking this as my weaknesses though this will not stop me from not believing that it has a solution in some ways.  Three quotes from Martin Luther King’s surely inspire me to press on moving forward when all I can see is black shadow over towering me. One is 

‘Faith is taking the first step even when you can’t see the whole staircase,’

Two,

‘We must accept finite disappointment, but never lose infinite hope,’

And in my desperate trial

‘If you can’t fly then run, if you can’t run then walk, if you can’t walk then crawl, but whatever you do you have to keep moving forward’.

Learning from mistake and develop strategies or change the course of programmatically doing it and move on.

My Angular2 journey is still going and if this didn’t inspire you, maybe on my next post you can have a gist of what you are looking for, putting it into real world application.