#chiswickcomputers

‘Afterwards, we loadWindows, update the software, test the computer and then it’s ready to takeaway. The kids really enjoy spending time with us. They learn so much more when they do it themselves, problem-solving as they go, and we’ve had some lovely feedback from parents.’ Steve has been running Chiswick Computers (the company has Which? Trusted Trader status) since 2003, establishing an excellent reputation for expertise and customer service. His technicians are the local experts when it comes to diagnosing and repairing faults with Windows-based PCs and Apple iMac,MacBook, iPad and iPhones. Steve handles the company’s IT support, looking after businesses, home-based one-person bands and families ‘I build a relationship with each customer,’ he says. ‘If I understand what they do and how they do it, then I can design our support to their requirements.’ Chiswick Computers also offers remote monitoring to corporate clients, remote preventative maintenance for domestic users and over-the-counter advice at the shop.‘If we can fix a problem on the spot, we will,’ says Steve.‘We have a no-fix, no-fee guarantee and we explain everything in plain English!’ Read the full article

Steve Bonnici Chiswick Computers is offering a new remote maintenance service that protects home users against hacking and viruses ‘Failing to install updates on programmes such as Windows, Dropbox, Flash, Java and Adobe means running the risk of being much more vulnerable to viruses and hacks,’ explains Steve Bonnici of Chiswick Computers. ‘Often people just don’t get round to doing it. We see so many victims of hacking: one client lost £200,000 and he had no idea that it had happened!’ To address this common problem, Steve has recently introduced a new remote preventative maintenance service designed specifically for home users. ‘Our package is arranged on a monthly basis and it includes regular software updates, 50GB of online back-up and anti-virus protection. We can’t see the client’s personal data, but we do monitor their system events and, if necessary, alert them to any issues. ‘We compare the programmes on a client’s system against the latest available versions and, if their software is older, we sort out the update automatically. Also, if software has been installed “by the back door” without the client’s knowledge, I get an alert on my watch and can check with the customer and remove the problem. The system works a treat.’ Chiswick Computers has offered comprehensive remote monitoring to corporate clients for many years. ‘For a fixed monthly fee, we’ll install sophisticated software that remotely manages a business computer system, carrying out updates and detecting failures as and when they happen. We have 24/7 access – it’s a preventative alternative to the traditional break/fix scenario,’ explains Steve. Steve and his experienced team of technicians are the local experts when it comes to diagnosing and repairing faults with Windows-based PCs and Apple iMac, MacBook, iPad and iPhones (the company has Which? Trusted Trader status) and they also provide walk-in counter assistance. ‘People ask me if they need to make an appointment and I always say, “we’re a shop, just turn up.” If we can fix something on the spot we will and we’re always happy to give advice. Also, we have a no-fix, no-fee guarantee and we explain everything in plain English!’ Read the full article

Steve Bonnici Do you have an issue with an Apple iMac, MacBook, iPad or iPhone? Chiswick Computers has the knowledge to help ‘I went to Chiswick Computers with a damaged screen on a MacBook Air and they sourced and fitted a refurbished screen at a fraction of the price of a new one from Apple. However, even more impressively, they managed to resurrect a MacBook Air over which I had spilled wine two years earlier – and which Amsys had failed to repair. After two years lying dormant, Steve soon got it up and running!’ – Ross A, Chiswick Steve Bonnici and his team are the local Apple experts. ‘When it comes to tracing and resolving faults, experience is our best asset. There aren’t many problems that we haven’t tackled,’ he says. ‘Liquid spillages of all kinds, cleaning out dust, smashed screens, replacement hard drives, you name it... Once we opened a laptop and it was full of fried insects and dead lava! ‘Failing graphic chips are quite common with Apple: we strip out and replace the graphics chip rather than taking the pricey option of replacing the motherboard. Also, new batteries for Apple MacBooks are expensive and sometimes hard to get hold of – it’s often a five-day wait and they cost about £200. We’ve used the same third party supplier for 20 years and we can usually get them next day for around £99.’ Steve estimates that 50% of his business now comprises Apple machines. ‘If you take a faulty computer that’s under warranty to the Apple store, they won’t repair it. They are what we call a “swap-out” company,’ he explains. ‘You’ll possibly be given a previously repaired part. Also, Apple won’t back up data. Often clients ask us to recover their data, they then get their hard drive ‘swapped out’ by Apple and come back to us again to restore the data.’ All Apple repairs are done by Steve’s expert in-house team – they also do home visits – and they come with a no-fix, no-fee guarantee. And one thing’s certain – you will understand what they are doing. ‘We make sure we keep customers informed of progress and we always explain everything in plain English!’ Chiswick Computers 349 King Street, W6 9NH 020 3369 0349 [email protected] www.chiswickcomputers.co.uk https://www.instagram.com/chiswickcomputers/ https://twitter.com/ChiswickCompute https://www.facebook.com/ChiswickComputers/ https://www.linkedin.com/in/steve-bonnici-aa1a6621/ https://www.youtube.com/user/ChiswickComputers Read the full article