#chatbottraining

Chatbots have become an important marketing tool. Many companies are using this tool to enhance their connection with customers and answering their queries. Besides, chatbots work round the clock to provide your customer with all the help and support. Alan Turing first contemplated chatbots. He mentioned such a tool in his paper "Computer Machinery and Intelligence" in 1950. So, its an age-old development which has gained traction recently. Companies are investing in developing chatbots; in fact, some companies offer services in chatbot development. Chatbots are AI-enabled tools. These are programmed to answer like a human. There is much scope of improvement in this, so companies are actively hiring Chabot developers. Owing to the growing demand of chatbot developers, people are now opting for chatbot certification. If you are also one of them, then we have got this blog for you. Here we will enumerate detailed steps of becoming a chatbot developer.

 Role of chatbot developer

Before you go ahead and get to know about how to go ahead with chatbot certification to become a chatbot developer, let's have a quick view of what a chatbot developer does?

  As a chatbot developer, you are required to do the following:

1. Creating applications which help in automation of customer service

2. Designing of programs which uses AI to communicate with a human via text or audio

3. Development chatbot programs which help in communication

 If you are planning to become a chatbot developer, then there are certain prerequisites. We have bifurcated these skills under two different sets:

1. Techincal Skills:

You need to learn certain programming languages like Java or Python. Preferably Python would be better as it is a versatile programming language and is easy to learn and use.

You also need to develop UI skills to create visually appealing bots.

API skills for packaging the codes and implementation on servers

Knowledge about Natural Language Processing, and its use to make a good and responsive chatbot.

NLTK, STanfordNLP, and coreNLP

One must also learn about machine learning skills. You will be using ML logics to frame bot. Hence, you must know about regression, neural networks, probability, and LSTM.

2. Language

In addition to technical skills that you would need to create a seamlessly working bot, it is paramount that you must also develop language skills. It will help you communicate the information and interpret whether the bot is working up to the mark or not.

As a chatbot developer, you need to work on both technical and language skills. Once you become an expert in this field, it will become easier to become an expert in chatbot development. 

Choosing the right learning platform-

The next important step that you need to take into consideration is choosing the right learning platform. Global Tech Council is one such online forum where you will get to know about chatbot development. This certification program has been developed as per industry standards, and hence if you wish to learn in-depth about the concepts of a chatbot, along with its implementation, then you must opt for chatbot certification. 

Global Tech Council offers the following certification program :

1. Certifier Chabot Developer

2. Certified Chatbot Expert

Based on your field of interest, you can pick the desired course and become an expert in this domain. The demand for chatbot experts will increase in the times to come, and if you too wish to become a part of the expert chatbot community, this is the right time to enroll for the chatbot certification program.

Join online community

The next important parameter that you cannot miss is to join the online community. There are various online forums where you will get to know about the different developments in the chatbot field. Besides, you will also get to connect with other chatbot experts and developers. This will help in building a strong network.

At the same time, you must also run through different white papers and research papers that will help you know about the latest developments in the chatbot field. 

  Concluding thoughts-

AI is going to influence our lives in different ways, and chatbots are one such example. You can find many companies now realizing the importance of chatbots, and they are implementing the same. Because of its growing provenance, they are now hiring chatbot experts and chatbot developers. 

So, when it comes to choosing a skill that will help you in the future, and holds a promising growth in the times to come, then learning about AI and its allied field is paramount. We have highlighted how chatbots are being used across the different industries, and if you also wish to become a part of this industry, then this is the right time to enroll for chatbot certification. 

These are few of the many ways by which Chatbots are going to impact our lives and change the future. If you too wish to become a chatbot expert, then this is the right time. Global Tech Council offers Chatbot training and Chatbot certification courses, which will help you become a Chatbot expert.

New age technology has impacted our lives in a multitude of ways. We now have automation systems in place that answer our queries and questions. Chatbots are one such invention which the world is talking about. These gifts of AI are interactive software that interacts with customers and answers their queries. You can easily spot them on most of the websites and even on WhatsApp. 

Some data worth a watch :

1. The chatbot market is expected to reach #3172 million by 2021

2. In 2020, we are going to see bots integration with payment services

3. Around 50% of all the searches in 2002 are going to be driven by voice

The growing trend that we are witnessing in Chatbot programming and with the intervention of Machine Learning and AI, we are going to see some great developments in this field. As per the report of CNBC, chatbots will help the business to save up to $8 billion per year by 2022. This is a significant amount, and hence, Chatbots have become so popular. Thus there is going to be a great demand for chatbot experts who can bring the best of this technology and help the business to become more interactive with the customers.  In this blog, we bring you top chatbot trends that you should be looking forward to this year.

Top 9 chatbot trends:

1. Chatbots with emotional touch- this is something that you should be looking forward to. With this AI can detect a person’s feeling, using facial detection techniques. When a person types the text, the Chatbot will try to understand the feeling of the individual and based on it; the Chatbot will extract the data to answer the questions. This is going to be a game-changer for many industries in the times to come.

2. Voice Bots- We have already mentioned that most of the searches in 2020 are going to be voice-based, and hence there is going to be greater use of voice bots. A research study by Accenture shows that digital consumers prefer voice-based searches which makes it easier for them to search for the desired product or service. Conversational bots are going to be useful for industries like insurance, finance, education, and travel.

3. Chatbots with the human touch – This is another trend that you are going to observe in the times to come. Chatbots perform different tasks, like answering queries and providing information. In future, you can expect the chatbots to become more human-like. They will have improved capabilities. AI drives these chatbots, and they mimic human conversation, and they can find what the customer is asking. They can deliver a response which the customer is looking for. 

4. Messaging platforms to use Chatbots- Yes, another use of chatbots that we are going to see is the use of chatbots in messaging. Around 68% of customers believe that messaging helps the business make them more connected. With time, companies are going to make use of messaging features to engage the customer. Besides, it will also help in lead generation, engaging customers, generating brand awareness and providing excellent customer support.

Social media will use AI- Leveraging AI on social media will help in understanding the customer and know about their preferences. Customers always need to contact the business for some need or the other; shoppers need assurance. A huge amount of data is present on social media, but it is unstructured. With the help of AI, social media forums can help in the assessment of data. 

5. Automated payment with Chatbots- In the times to come, we are going to see customers making payment directly via chatbots on Facebook and other messenger apps. 

6. Rich customer insight- Another aspect that we will be discussing here has the best customer insight. Around 80% of the businesses are going to make use of customized result-driven chatbots. Advanced chatbots are going to be more result-oriented. Moreover, it also helps in better assessment of customer’s behaviour.

7. Conversational bots- Yes, another widespread application that we are going to see in the times to come is the conversational bots. It appears like you are talking to a human and they are responding. Chatbots are now working on Natural Language Processing which gives them this human-like behaviour.

8. More Chatbot apps- As per Grand View Research, the worldwide chatbot market will reach $1.23 billion by 2025. And it will have an annual growth rate of 24.3%. In the future, more and more companies and brands are going to build applications. With the help of bots, the companies can easily collect the data and then analyze this data to make the right conclusion. For example, Instagram makes use of AI to offer contextual content to its users. 

9. They will become a part of life- Chatbots are the most innovative technologies, and it is soon going to become a part of our life. These intelligent bots are used as virtual assistance.