Six Effective Use Cases of Chatbot Solutions for Any Business
Chatbots are improving customer experiences dramatically. With increasing usage and rapid popularity of Artificial intelligence in business, chatbots have taken customer interactions across all industries and business functions to next level.
Be it customer service, help desk, expert lookup, social media interaction or sales and marketing, chatbot apps has its role to play.
Here are the top use cases about how Chatbot app development can be implemented in your business:
Chatbot in Customer Service
Improve your business key productivity metrics by enhancing the first response time. Chatbots in customer service can be used for:
Chatbot apps can also act as a sales bot to generate revenue.
The messenger marketing helps in fueling meaningful conversations.
Recommending new offers and products
Improving customer engagement
Chatbot in Human Resources
Helps in managing workplace and enhance the enterprise onboarding process.
Answering frequently asked questions
Onboarding, recruitment, and training
Streamlining expense reports
Chatbots in supply chain industry act as an on-demand retail store management system.
Leverage social media networks like Facebook, Instagram, Twitter, and Linkedin to engage and communicate with customers through live chat platforms. For example taxi booking app Lyft uses Facebook messenger to accept ride requests and Pizza Hut uses messenger for taking pizza orders. Â
No matter which industry you belong to, Chatbots can help you streamline social media activity, improve user engagement and user retention, and automate simple transactions. They are the most impactful retention channel for any business.
Codiant delivers industry-specific Chatbot app development solutions for eCommerce, healthcare, banking and finance, travel and hospitality, and real estate industry. We have helped our clients achieve impactful business outcomes by delivering excellent customer experience. Â
Contact us to know how bots can help you in your business.
