How To Cancel Orangetheory Membership? (Policy & Fee)
Orangetheory Membership Fitness is renowned for its effective high-intensity classes that offer a full-body workout by combining cardio exercises with strength training. However, circumstances may arise where you need to cancel your Orangetheory membership, whether it’s to explore other fitness options, going on maternity leave, or relocating to a different location. If you find yourself in this situation, don’t worry; we’ve got you covered. In this article, we’ll provide you with tips and guidelines on how to cancel your Orangetheory membership hassle-free.
Orangetheory Membership Cancellation Policy And Fee
Before diving into the cancellation process, it’s crucial to understand Orangetheory’s membership cancellation policy and any associated fees. Generally, Orangetheory requires members to provide a 30-day notice before the desired cancellation date. This means that you’ll be billed for one more monthly subscription before the cancellation takes effect. However, the good news is that there are no cancellation fees at Orangetheory Fitness.
According to Orangetheory’s policy:
Orangetheory Fitness offers a 30-day cancellation policy, unless stated otherwise in your Membership Agreement.
To process your cancellation request, your account status must be active.
If your account is frozen, it must be reactivated before the membership cancellation request can be processed.
Any membership payments scheduled within 30 days after receiving your cancellation request will proceed as scheduled.
You’ll have 30 days from the date of your last payment to utilize any previously unused sessions.
Any remaining sessions or promotional rates will be forfeited after the cancellation.
Once you initiate the cancellation process, you’ll only need to complete your remaining classes, and the auto-renewal feature on your card will stop.
How To Cancel Orangetheory Membership
Orangetheory Fitness offers different methods to cancel your membership, allowing you to choose the one that best suits your convenience. Let’s explore the various cancellation procedures:
Cancel Orangetheory Membership in Person
Canceling your Orangetheory membership in person is a straightforward and reassuring method. Here’s how you can do it:
Visit Your Home Studio: Go to your local Orangetheory Fitness studio during their operating hours. You can choose to do this after one of your exercise sessions to save time.
Inform Customer Service Staff: Approach the front desk or customer service staff and let them know that you would like to cancel your membership. They may ask you for some information, such as your name and membership number, to locate your account in their system.
Provide Your Reason for Cancellation: The staff might inquire about your reasons for leaving Orangetheory Fitness. Be honest about your decision, whether it’s due to financial constraints, a change in fitness goals, or other personal reasons. They may also offer alternative options or incentives to encourage you to stay, but ultimately, the choice is yours.
Discuss with the Studio Manager (Optional): If the studio manager is available, they might be willing to discuss your decision further. You can share your feedback, and they may address any concerns or issues you have. However, this step is optional, and you can proceed without meeting the studio manager if you prefer.
Fill Out the Cancellation Form: The studio staff will provide you with a cancellation form to complete. This form typically requires your full name, address, contact number, and the last four digits of the credit card associated with your Orangetheory payments. Fill out the form accurately and legibly.
Request a Copy of the Form: After completing the cancellation form, ask for a copy for your own records. Having a copy can serve as proof of your cancellation request.
Follow Up on the Cancellation: After submitting the cancellation form, confirm with the studio that they have received it and that the cancellation process has been initiated. This step ensures that your cancellation request is effectively processed within the required 30-day notice period.
a. Visit your home studio to begin the process, which you can even do after an exercise session to save time. b. Inform the customer service staff that you’d like to cancel your membership. They might inquire about your reasons for leaving and may offer alternatives, especially if you have a premium membership. c. Provide your reason for canceling, whether it’s due to financial constraints or simply seeking a change. d. If the studio manager is available, you might be directed to discuss your situation with them. e. The management will provide you with a cancellation form to fill in your personal details, including full name, address, contact number, and the last four digits of your credit card used for OTF payment. f. After filling out the form, request a copy for your records. g. Follow up later to ensure the cancellation is processed effectively. “Orangetheory Membership”
Call Your Home Studio to Cancel (By Phone)
If you’re unable to visit the studio in person but still want a quick cancellation process, you can call your home studio to cancel your membership:
a. Ensure you have all your membership information handy, including your membership number and the last four digits of your Orangetheory membership credit card. b. Obtain your home studio’s phone number and call them to initiate the cancellation process. c. The associate you speak with will request personal information like your name, age, contact number, home address, email address, and the last four numbers of your membership credit card. d. They may inquire about the reason for canceling and even present alternative package options to retain your membership. e. Confirm your decision to cancel, and they will process the cancellation for you. f. Ask for an email confirmation of the cancellation for your records. “Orangetheory Membership”
Cancel Orangetheory Membership Online
Orangetheory Fitness does offer the option to cancel your membership online through their website. Follow these steps to cancel online:
a. Visit the Orangetheory cancellation information page at https://www.orangetheory.com/en-us/cancellation-information. b. Select the option that states, “No, I’d still like to cancel my membership and accept the 30-day cancellation notice.” c. Choose whether you purchased your Orangetheory membership online or in-person. d. Fill in all the required information. e. Click “Submit my cancellation request.” f. Your home studio will contact you to verify your membership and cancellation request.
Cancel Orangetheory Membership by Email
While Orangetheory does not recommend canceling membership via email due to the volume of emails they receive, some individual studios may still accept cancellations via email. If your home studio allows email cancellations, follow these steps:
a. Compose a cancellation request letter including your full name, current address, email address, phone number, membership ID, date of birth, and the last four digits of the credit card used for Orangetheory subscriptions. b. Send the email to your home studio’s recommended email address. c. Wait for an email confirmation, and confirm your cancellation decision. d. The studio will send you a cancellation form; print it, fill in the requested personal details, and scan and return the document to the studio. e. You’ll receive an email confirming your cancellation, effective 30 days from the receipt date. If you don’t receive the email, follow up with customer care to check your cancellation status.
What To Do After Canceling Your Orangetheory Membership
Once you’ve successfully canceled your Orangetheory membership, ensure you confirm the cancellation’s effectiveness. Remember that the following month’s subscription will still apply, but it will be the last time you are charged. Check with your studio to ensure there are no additional charges related to Orangetheory after the cancellation.
After your last month working out at Orangetheory, consider having a different workout program in place, even if it’s an at-home routine. This will help maintain your health and fitness progress beyond Orangetheory.
The advantage of canceling your Orangetheory membership is that you get to keep your Orangetheory Fitness heart rate monitor, which is highly accurate and compatible with various fitness apps. This will serve as a valuable starting point for your next fitness journey.
FAQs
Can You Pause Orangetheory Fitness Membership Instead Of Canceling It?
Yes, Orangetheory Fitness offers the option to pause your membership for a specific duration, such as three months, instead of canceling it. However, please note that pausing the membership incurs costs every month, unlike canceling the membership entirely.
Does Orangetheory Give Refunds After Cancellation?
No, Orangetheory does not offer refunds after cancellation. You’ll be required to pay for an additional month’s subscription after canceling your membership. Additionally, you cannot return the Orangetheory heart rate monitor for a refund.
Can I Return Orangetheory Heart Rate Monitor After a Cancelled Membership?
No, you cannot return the Orangetheory heart rate monitor after canceling your membership. If you purchased the heart rate monitor, it becomes yours to keep, and you can continue using it with other fitness apps or sell it as a used OTF heart rate monitor.
If I cancel my OT membership, is my heart rate monitor useless? Can I use it with another app? Can I still see results on the OT app?
Your Orangetheory heart rate monitor is not rendered useless after canceling your membership. You can use it during other workouts, whether at home or outdoors. It will continue to provide accurate readings, and you can still view your results on the Orangetheory app or sync it with other fitness apps if compatible.
Wrapping Up
Orangetheory Fitness offers a surprisingly straightforward and convenient cancellation process. While you’ll need to wait for 30 days for the cancellation to take effect and be billed for one final month, there are no cancellation fees involved. Whether you choose to cancel in person, by phone, or through the website, the process is designed to accommodate your preferences.
Remember to verify the cancellation’s effectiveness with your home studio and plan for a new workout routine after your last month at Orangetheory. Embrace the opportunity to continue using your Orangetheory heart rate monitor, which can enhance your fitness journey with other activities and apps.
By following the guidelines provided in this article, you’ll be able to navigate the Orangetheory membership cancellation process seamlessly, empowering you to explore new fitness adventures on your terms.
Orangetheory Membership Fitness is renowned for its effective high-intensity classes that offer a full-body workout by combining cardio exer
