#cctvbusiness

The CCTV system is installed. The cameras are positioned. The customer gets the keys.

Everything seems done.

Then, three months later, one camera stopped working.

The customer needs help — but finding the right contact details can be surprisingly difficult. This is where a simple QR code sticker can change the way CCTV businesses handle after-sales service.

What Happens When Something Goes Wrong?

A customer notices that the camera outside their entrance isn't recording.They search for the installer's number. Maybe it's in an old WhatsApp conversation. Maybe it's saved under a company name they don't remember. Maybe they simply call the office and say:

“One of the cameras isn't working.”

Now your team has to figure out which customer, which property, and which camera they're talking about. For a business with hundreds of installations, that can mean a lot of unnecessary back-and-forth.

Put the Support Shortcut Right Next to the Camera

What if the customer didn't have to search at all?

A QR code service sticker placed near the CCTV installation can give them an immediate way to request help.

They scan the code. A service request form opens. They describe the issue and submit it.

The QR code can be associated with the relevant installation, giving your team useful context from the start.

Keep Every Request in Sight

Customer support becomes harder when requests are scattered across different platforms.

A camera problem might have arrived through WhatsApp. A maintenance request might come through email. Another customer might call directly.

It's easy for one request to get missed.

A centralized service request process gives your team a clearer view of what has been reported and what still needs action. Instead of searching through conversations, your team can focus on resolving the problem.

Connect the QR Code to Your Service Workflow

With MAPOG, CCTV businesses can create a service workflow that connects QR codes to individual CCTV installations.

Each installation can have its own QR code. When scanned, it opens a service request form connected to that location. Your team can then track the request as it moves through stages such as received, technician assigned, work in progress, and completed.

So the QR sticker isn't just sitting on the wall.

It's connecting the customer → installation → service team in one simple workflow.

Make It Easier to Stay Connected After Installation

Installing the camera is only one part of providing a good CCTV service.

The real test often comes later — when something stops working and the customer needs help.

A QR code gives them a simple answer:

See a problem? Scan the code.

For CCTV businesses, that small step can make service requests easier to capture, organize, and resolve.Because the best after-sales experience isn't about making customers work harder t o reach you.