This Chapter has helped me to recognize that I can strengthen my written communication in the following ways. By using the “C” characteristics including: Complete, Clear, Correct, Concise, Courteous, and Considerate.
1.   Complete – by using and asking yourself the “W” questions Why, What, Who, When, and Where?
2.   Clear- make sure the reader understand the purpose, your words should espress instead of impress
3.   Correct- the communication should be correct and facts
4.   Concise – say what need to be said, keeping it short and clear
5.   Courteous – be respectful
6.   Considerate – use a positive tone when relying a negative message.