The Benefits of Cloud Telephony for Remote Workers
Nowadays, remote working became the norm, and video conferences replace physical meetings, and the network has experienced new demand levels. As we head into 2021, increasingly everyday experience is turning digital. That has led to a sudden rise in telecommunication services, creating an immediate need for video conferencing, VPNs, and cloud telephony. Apart from these, remote work makes new requirements for ease of use, such as using phones more than laptops.
Cloud Telephony as a springboard to bounce back again towards growth!
Cloud telephony is such a technology that can be scaled to any business at 100X level. Companies are using automation, technology-based forecasting, and digitization; business continuity puts a massive demand in accelerating the digital journey towards digital transformation. There is a need for agility. It is the anywhere and anytime customers those businesses should be responding to. The supply chain visibility is the most potent enabler in the entire process. The main advantages offered by cloud telephony for a remote work solution are,
It can enable significant cost savings for your business. It eliminates the infrastructural cost, set up charge as well maintenance cost.
It helps you to stay connected with your clients/customers by providing 24*7 services.
It manages performance remotely
Cloud telephony provides 360-degree employee monitoring with BI reports. You will get the analyzed report of productivity, efficiency, and focus.
The cloud telephony systems are scalable and adaptive to help with strategic planning and make long-term business decisions.
With the seamless integration with cloud telephony, the users can make and receive calls directly from a web browser. It will be able to receive information automatically about the caller.
A cloud-based system improves remote workforce productivity. It holds better control over communication, delivers higher efficiency and better ROI. It can boost productivity with CRM tools, instant messaging, email, voice, and video conferences.
Cloud telephony provides the latest and most secure data protection protocols.
Better visibility for day-to-day operations
It captures the operational data such as call volumes, the channel of inbound calls, response times of agents, etc.
Accessible from anytime, anywhere
Cloud telephony provides you the freedom to work from anywhere, anytime.
The accelerating advantage of adopting cloud telephony is its actionable business intelligence with data. It helps to take the customers to the right decision based on the correct data of their business. This service is the key enabler to bring digital innovation within reach of companies of all -sizes and industries.
