#brinks security

Phone tech service handled the transaction professionally, within the parameters they were permitted to follow. The phone tech suggested removing my debit card from my file to prevent charges, but they had no power to cancel service without this email worflow contrivance, that Brinks management has clearly devised to extort customers. On JI called Brinks Customer Support and informed them I am canceling my service, they informed me they couldn’t cancel I would have to go through the “Cancelation Dept”, after waiting oh hold and being shuttled around,īrinks phone support said they would put a cancelation note, but I could only cancel by responding to an email which they could not send but would come in “72 hours”.įriday August 13th I had not received this “cancelation email” so I called Brinks to confirm my account had been closed, they said I had not responded to the email sent to my Gmail account, I have zero record of Brinks sending any cancelation email, I checked my Google email and recovery and there was no record of them sending this email,Īfter back and forth I informed Brinks tech support that this email was immaterial, I was recording this call, and they are being notified that the account is closed and any attempt to bill or collect will be referred to legal counsel for fraudulent billing. Background: I have been a customer of Brinks subsidiary, Monitronics, for the past 14 years I was only under contract for equipment the first 3 years, past 11 years I am off contract.

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