#bookinghelp

Planning a trip with EVA Air or its partner UNI Air? Then here’s a tip you can’t afford to skip: make sure the name on your ticket exactly matches the name on your passport or ID. One tiny mistake — like a typo or a missing middle name — can cause major headaches at the airport.

The good news? EVA Air offers a clear and flexible name correction policy to help you fix errors before takeoff. Here’s everything you need to know about what’s allowed, what isn’t, and how to handle name issues with minimal stress.

✍️ Booking with EVA Directly vs. Third-Party Sites

Booking directly through EVA Air’s website is always your safest bet. It reduces the risk of mistakes during name entry and gives you more control over post-booking changes.

If you booked through a third-party platform:

Double-check your confirmation details ASAP

Contact the booking agent or EVA Air immediately if something’s wrong

Be prepared to work through both the airline and the agency to get it fixed

👥 Group & Charter Tickets: Special Rules Apply

If you're traveling with a group or on a charter booking, any name changes must go through EVA Air’s Sales Department for authorization.

Here’s what to keep in mind:

Coordinate with your group leader or travel agency early

Ensure accurate name entry from the start

Name corrections are still possible — but require an extra layer of approval

✅ What Kinds of Name Changes Are Allowed?

EVA Air understands that mistakes happen. Here are the kinds of corrections they allow:

Fixing typos (up to 3 characters for Amadeus GDS bookings)

Reversing misplaced first and last names

Correcting honorifics or titles (e.g., Mr., Ms., Dr.)

Updating middle or last names due to marriage or divorce (with valid documents)

Adding an alias if you have official documentation (like a passport or marriage certificate)

🛑 Note: If your ticket involves flights operated by another airline (interline segments), you cannot make any name changes — you’ll need to cancel and rebook.

💼 How to Correct a Name on Your EVA Air Ticket

The steps to make corrections depend on where and how your ticket was booked:

For EVA Amadeus GDS Bookings:

You can correct up to 3 characters

If the ticket is already issued, you’ll need to:

Cancel and refund the original ticket

Pay the name correction fee via EVA’s system

Reissue a new ticket under the same booking number

For Other GDS Bookings:

No strict character limit

Similar process applies — get help from the GDS helpdesk if needed

For Interline Bookings:

Unfortunately, name changes are not allowed

You’ll have to create a new reservation and request a waiver/refund for the original ticket

⏱️ Processing Time & Tips

Name corrections usually take about two business days to process, but it might take longer during busy travel seasons.

🔑 Pro tip: Always have your passport and legal documents ready when requesting the change — it speeds things up significantly.

Also, don’t wait too long. Automatic ticketing deadlines still apply, and your new ticket needs to be reissued promptly after the correction is made.

📌 Final Thoughts

EVA Air’s name change policy strikes a balance between passenger flexibility and booking security. Whether it’s a small typo or a legal name change, EVA gives you clear options to fix it — as long as you act quickly and follow the right steps.

Ever made a small typo while booking a flight with Singapore Airlines? You’re not alone — and thankfully, Singapore Airlines has a process to help you correct minor name errors before you travel. But there are rules you must follow. Here's a full guide to understanding how it works.

📌 Why This Policy Exists

Singapore Airlines knows that booking errors happen. To maintain international travel security and ticketing rules, they allow limited name corrections — but not full name changes or transfers. The name on your ticket must match your passport exactly.

✅ What Corrections Are Allowed?

You can make the following types of changes:

Up to 3-character correction in your full name

Fixing incorrect titles (e.g., Mr. → Ms.)

Changing from maiden to married name (with legal proof)

Adding or removing a middle name

Corrections for infants are also allowed

⚠️ You can’t transfer the ticket to someone else, and no changes are allowed once your journey has started.

💸 Name Correction Fee

USD 50 per correction

Collected during ticket reissuance as “OC” tax

Non-refundable

🛠️ How to Correct Your Name

Here’s the step-by-step process travel agents follow:

Enter OSI/SSR Remarks A note is added to your booking record with the incorrect and correct name.

Get Airline Approval (if codeshare flight) If your flight includes other airlines, their approval is needed too.

Submit Documents Provide a passport copy, marriage/adoption certificate, or other legal proof.

Ticket Reissuance The ticket is reissued (same flight/class) and marked with NC in the endorsement box. The $50 fee is added.

💼 For Travel Agents Using GDS

Amadeus Users: Trade Support will make the changes and add the necessary authorization codes (e.g., SROTHS1A).

Other GDS: Use special OSI code SROTHSZZ. Agents must manually update the name field.

🧾 Make sure no flight date or class changes are made during correction.

📩 Need Help?

Agents can contact: Email: [email protected] The Trade Support team will help with manual authorization and name updates.