Mar 31, 2015
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Features of Bonita BPM
Business Process Management or BPM has been a common part of operations for many businesses and organizations these days. To keep up with the trend, Bonita BPM makes sure it offers the best features for its partner organizations and companies. These features are as follows:
Human Resources Application
Starting from recruitment and the selection process for future employees, Bonita BPM plays a big role in making the hiring process efficient. Placement of ads as well as collection of applicant data can be done with an effective BPM in place. The system also helps both the company and the new hires when it comes to training and familiarization with the recruitment process. Everything is systemized.
IT Management
IT problem identification and solution handling can be a pain in the neck but with the help of Bonita BPM, even the most minor IT problem can be easily identified, escalated and addressed in a timely manner. Onsite visits can also be done when IT problems are well-defined through the system. This will lead to a more timely solution. Integration of other mobile applications can also be tapped through BPM which enables quicker responses and faster resolution to problems.
Quality Management
360 customer support offered by Bonita BPM will ensure that customer experience is enhanced. Queries and tickets from customers can easily be fetched with the use of many platforms and applications such as mobile devices and apps that are integrated within the BPM’s system. This enables quicker response from the department concerned.
Corporate Finance
Starting from budget allocation and proposal request to purchase order validation and invoice validation, Bonita BPM has everything covered to make your finance department’s processes manageable. Forms and data are in the system so there is no need for a paper trail and hassle manual transfer procedures from one department to another. Even loan approvals and the entire application process can be easily managed from Bonita BPM’s user-friendly interface.
Customer Experience
Claims and customer queries can be well-fetched and tracked with the help of an effective BPM in place. This will improve the efficiency of how the company responds to its customers which will then lead to enhanced customer experience. 360 customer support enables gathering of customer claims from various channels like the web and mobile devices and collects data in the system which can then forwarded to the concerned department. With quicker resolution to customer issues comes customer satisfaction.