Customer Facing Schizophrenia as Companies Work Against Themselves

I had signed up for new service. When the first bill came, I saw it was a higher amount than the sales rep had quoted me. I called the customer service number on the bill. The customer service rep explained that sales always got the amount wrong, and he didn’t know how they got away with that. I immediately tried to cancel, only to be told I had a one-year commitment. After an hour walking up…