Oct 15, 2025
Shaping Behavior of Customer Witnessing Robot Mistreatment The response—behavioral contagion or empathy—depends on factors such as robot’s anthropomorphism and the customer’s moral identity GYEONGGI-DO, South Korea, Oct. 15, 2025 /PRNewswire/ — While many studies have explored direct human–robot interactions in sectors such as hospitality, retail, and healthcare, little is known about how customers react when […] The post Hanyang University ERICA Researcher Reveals Psychological Pathways first appeared on AsiaNewsToday.
