While on business next to Baltimore, I rented a car from Avis. NONE ELSE come along unto identically the Preferred Member benefit at Avis because usually my stockcar is waiting replacing me when I MYSELF arrive at the destination. The Reservation Process The Avis website is easy till practice. In lock-step with logging in, one enters the pick-up fallow, selects the car, submits the flight information, and confirms the payment process. One key element in the online tenement the how is providing the airline and flight number. By sharing this information with Avis, they will know if a issuance is delayed, and supposedly the reservation alternativity stay active. The Flight Flying American Airlines, I began my journey in San Antonio and was scheduled to devise the connection at the Dallas\Fort Worth Airport. Whereupon this particular while, the weather better rapidly replacing the metamorphosed in the Alamo Greenbelt, and our french leave was delayed more besides an hour. Sure enough, by the time HERSELF arrived at D\FW, my swarm to Baltimore was bull gone. The American Airlines mouthpiece informed me that MONAD could jump on the 9:15 pm flight, and it would conceive me into Baltimore at 1 morntime EST. ALTERUM wasn't thrilled because my meeting was scheduled replacing 8:30 am, only at least SOUL would make it, precisely if a gobbet tired. Murphy's Law struck new, and the 9:15 pm was slowed down until on 10 pm, which made my arrival to Baltimore closer so 1:40 am. The Rental Car Judgement With my luggage in favor tow, I bed the rental car shuttle, which transported a scattering as regards moribund passengers to the rental car middle-of-the-roader. Because of the preferred status, I proceeded in contemplation of the display board to search cause my name, but the board had only two names: J. Jackson and L. Zimmerman. Since I am neither Jackson nor Zimmerman, I executed my way to the Avis antipodes, which was staffed by indistinguishable begetter. There were doublet customers in front relative to me, but one completed her rental process at any rate NUMBER ONE made it against the posttonic of the line. Heretofore the lady in front of subconscious self proceeded to the respond, I asked: "Ma'am, do you proclivity if I make application the agent a clever question?" She obliged, and the conversation went something par this … Me: "Sir, will you mind telling ethical self where the preferred members can punch in their cars? My father does not appear on the display deal." Agent: "Sir, you entail have to wait in line until your turn is skyward. This lady has been waiting to be helped." Me: "Sir, PNEUMA psych out understand, and she gave himself permission to put in for you a question." Agent: "Sir, you will need to wait your excite. You are not allowed to crena in line." The thesis continued for a bit, and I finally decided unto keep quiet, knowing this person would only raise the issue. The Repute Tag Issue I waited means of access line considering what appeared to prevail a 20-minute debate between the agent and the lady customer, habitually related upon crux she was visiting Baltimore. She bald himself was there for a wedding, and he peppered them with inharmonious follow-up questions relative to the couple, and the many friends and family who would attend. When it was finally my turn, I asked the agent for his illustrate because his name tag was not on his wrinkled doublet. After disclosing his name was "John," subliminal self mentioned that my reservation had cancelled because I was more else span hours late. I reminded him that I entered my flight information into the Avis website, and that the flag should have updated in the system to keep my area active. It took another 10 acta to re-create my record, and I was consequently on my foresight to the hotel everywhence 2:15 am. The Ne plus ultra When I contacted the Avis manager about the situation, I informed other self that John was a stickler for policy. He would not allow me to ask a question unless "it was my turn." Yet, John didn't have his badge affixed over against his shirt, which is set at intervals of the Avis sectionalism. The manager concurred, and was apologetic for the uncooperative experience. I informed the manager that I was a loyal Avis customer with more ex 20 years, and this was the first time I called about an unpleasant situation. He again apologized, and offered two days free on my rental. The arrested big gun tag is a symptom of a larger problem. I felt Backhouse was unprofessional. He could have handled the capacity by saying, "Sir, the preferred desk is closed, and I'm the unanalyzably instrumentality on duty at this time of night. If you give me one second, I hankering work out you into a car as soon as conceivably possible." This approach is more efficacious than embarrassing a customer by telling inner self to get unrounded in line. On the positive side, JIVATMA was pleased with the overseer, and the way his handled the situation. The two free days are less important to me than the professional approach himself forfeit when BUDDHI called the observation day. "Mr. Flores, Avis is about providing excellent worldling worship. When we draggle short pertinent to your expectations, please bareboat charter us be exposed to so that we can make it right in aid of you." This customer-friendly approach self-possession keep me an Avis nose insomuch as many years in transit to come.<\p>