#automating empathy

Automating Physician ‘Empathy’ To Help Doctors And Patients Keep In Touch

2016-02-02 12:03:09 GMT

Newport Beach, CA, United States (KaiserHealth) – A health care startup made a wild pitch to Cara Waller, CEO of the Newport Orthopedic Institute in Newport Beach. The company said it could get patients more engaged by “automating” physician empathy.

It “almost made me nauseous,” she said. How can you automate something as deeply personal as empathy?

But Waller needed…