#author:kumar

This paper examines the issues in the context of lessons drawn from four ICT based government to citizen (G2C) and citizen to government (C2G) projects in India. The projects examined are Bhoomi, a G2C project aimed at computerized access to land records in Karnataka; Gyandoot, a G2C and C2G project aimed at delivering a host of government services to the people in Madhya Pradesh; eSeva, a G2C and C2G project for delivering government services in Andhra Pradesh; and the e-government component of the Sustainable Access in Rural India (SARI) project, a G2C and C2G project in Tamil Nadu aimed at delivering government services to the public.

This study focuses on the Sustainable Access in Rural India (SARI) project in Tamil Nadu, India. This project aims at rural social, economic, and political development by providing comprehensive information and communications services through computer and Internet kiosks in rural communities. Started in November 2001, the project at its peak established over 80 such kiosks in rural communities in Melur Taluk (an administrative unit within the district) of Madurai district in Tamil Nadu.