JOB SUMMARY:

The “CRM Administrator” is the first line support for newsletter and mobile push related technical requests from internal clients. Most service requests are: sending prebuilt HTML newsletters and mobile push messages, creating user accounts and setting up user rights in different systems. These requests are fulfilled mainly in web applications like Salesforce Marketing Cloud or Swrve.

The CRM Administrator has a basic understanding of current internet and web technology and is able debug HTML related basic issues. The role requires a solid written and verbal command of English since communication with customers and with some colleagues happens in English.

The CRM Administrator is a team player who shares knowledge with team members and is willing to learn new tools and technologies. He or she is also required to learn how to fulfill requests for other services and must do those as needed. Co-operation, “can do” attitude and constructive thinking are key factors for success in this role.

RESPONSIBILITIES:

Solve incoming newsletter and push message requests from the web based service request system (currently JIRA) Customize prebuilt HTML based newsletters and upload them to the internal newsletter sending tool, choose relevant target groups working together with CRM teams and set up required broadcast schedule. Ensure any requests that cannot be solved are allocated to the relevant support person Raise awareness of regular repeat issues

SPECIFIC SKILLS REQUIRED: Required Technical Skills:

Basic understanding of HTML. Basic understanding of web browsers and the built-in developer tools. Understanding of MS Office tools (Outlook, Word, Excel) User-level understanding of Windows 10 Basic understanding of web technologies

Required Personal Skills:

Very good written and verbal command of English Team Player Ability to work with people coming from diverse cultural backgrounds Good administration skills, demonstrating attention to detail. Capable to communicate an issue and escalate to the right people if necessary Customer focused – takes problem ownership and follows-up until a given case is closed to the satisfaction of the customer Emphatic and rational – Understands the situation of customers and coaches them towards a solution Proactive approach Unmatched attention to detail even when working under pressure

Advantageous Technical Skills:

“For some reason they seemed to have never met in the last 20years...”

“ I run fast enough to outsmart any thief with ease”

“Who needs to play an Instrument if you can sing? 🎶”

(features fully colored picture because I felt like posting one)

“Did you already forget that you were about to kill Jericho because you thought she would steal me away from you?” 

“I WAS MANIPULATED BY SOME WEIRD SPELL!”

“Suuuuure ♪ Those feelings were real tho” 

“AHH shut up!”