#amazonmobile

Most people would describe it as a love child of Pinterest and Instagram. Essentially, people post content that contains available products from Amazon to their page, creating what Amazon calls “product experiences”. Amazon Spark is available to be used only via the Amazon shopping app on Apple and Android devices in the US. Additionally, it can only be used with a prime account, which means that it has by default over 100 million potential users. Getting started on the app is as easy as a few taps on your phone.You start off by selecting 5 or more interests that will serve to filter out things that show up on your feed.

The beauty of this social network is the fact that it’s all centered around shopping. It’s all geared to creating a more immersive experience for Amazon users. If you take a look at the image bellow, you can see exactly how images posted on Amazon Spark functions:

On the left we see a tasteful image of a girl sitting on a bench, seemingly a very commonplace type of image on any social media. However, the most important part of the image is the little white shopping bag icon with a number 3 next to it in the bottom right corner of the image. This little icon indicates that the image contains 3 products that are available for purchase on Amazon. If we tap on the image once, we can see the interface on the right. Every yellow “dot” is related to a product contained in the image. By tapping an any of the dots you will see the name of the product along with its rating bellow. Another tap on the product will take you directly to the listing for it, where you can make a purchase.

What Amazon spark allows users to do is post images of products to discuss them. Users can even post polls by comparing different products as well. The features of Amazon Spark are very simple and easy to use. You might think that tagging products is a hassle, but within seconds it’s completed. There are no likes, but there are “smiles” - which function exactly the same as likes. People can even put hashtags on their posts, much like many other social media platforms, to spread their image on other people's feeds.

Even better for Amazon sellers, you can post images of your own products. However, you are required to disclose the fact that you are related to the product you are posting in your image-much like a paid advertiser on instagram. For example, you can post an image of you jogging in a pair of sweatpants you sell and title it: “Out for a Morning run wearing my latest line of (insert brand name) sweatpants,” with the inclusion of #sponsored hashtag. However, the most recent feature added into the Amazon spark is the ability for sellers to create their brand profiles which entitles them to be verified, much like on Facebook, Instagram, Twitter etc… This way you can interact representing your brand instead of using a personal Amazon shopping profile. One problem with this feature is the fact that only sellers that have been approved for branding 2.0 can exercise this option. That being said, the Amazon Spark social network is very simple and straightforward in technical terms. What complicates it, is actually predicting how much value and utility is actually being brought to its users.

WHAT DOES THIS MEAN FOR AMAZON SELLERS?

The most important question is “How can I, as an Amazon seller, take advantage of the Amazon Spark in order to grow my business or boost sales?” The potential for sellers is certainly there. However, it is not easy to forsee exactly how much. This is a social network after all, it becomes about what people want it to be about. Certain things will be popular, others will not. Trends will come and go. Some products might form a bad reputation, or certain types of products won’t wish to engage/benefit in using it. People that buy particular products might become very passionate about them. This can lead to the creation of a ton of content about certain products, engaging and encouraging other users to do the same. Another possibility is the effect Social Media Influencers may have on Amazon Spark. Those users might be able to make or break a product on a whim. Truth be told, Amazon Spark has been around for over a year. Amazon has recently made attempts to make it more popular. The point is that a good Amazon seller cannot afford to not at least investigate a potential opportunity. There are some very obvious reasons as to why this can potentially be a great way for Amazon sellers to grow their business:

Interests are not necessarily the same as departments

The fact that users get to come in contact with products based on interest rather than by product category can present a very unique opportunity. Every Amazon seller that has had aspirations of presenting their products outside of their department, knows it is next to impossible. To better explain it, imagine that you sell a special food container that is in the Home & Kitchen department and you believe that people that buy hiking gear would buy it. Hiking gear is in the Sports and Outdoor department and no matter what keywords you use in your PPC campaign, your ad will not display in the Sports & Outdoors department. I’m sure that any Amazon seller selling any product can come up with a few products from different departments that might attract the same type of customers. By using the interests feature and proper hashtags on Amazon Spark, you just might be able to reach out to those otherwise inaccessible customers. This will give you a way of testing many different ideas to present your product to different audiences. At this moment, your PPC campaign heavily limits you as an ordinary seller. This might be an opportunity to bypass those limitations. It can be entirely possible to explore numerous ways of showcasing your product to Amazon users who most likely would’ve never came across it. For this reason alone, it might be wise to actually invest some time and effort to understand Amazon Spark’s communities and culture.

Better than any social network

I honestly believe that one of the reasons Spark came to be is due to the fact that Amazon sellers constantly try to get external traffic to their Amazon listing from various social media. There is a number of Amazon sellers, if not most of them, that set up Facebook campaigns with discount coupons once in a while. Many others dabble with Google AdWords campaigns as well as making various arrangements on Instagram, whether it be paid shoutouts or actual paid ads. It is quite possible that Amazon simply wanted you to have the entirety of your Advertising budget... What’s even more interesting, is that it might actually be an amazing deal. All Amazon sellers know the massive difference between the effectiveness of your PPC campaigns vs any other type of online marketing campaigns. The reason is simple, every single person that sees an Amazon PPC ad is a person with money that’s looking to spend it on something. For example, while advertising on Facebook, you might do a better job targeting people that consider your product attractive but they are not in shopping mode. Spark is an entire social network of Amazon prime users. This is extremely relevant when you break down your target customers, people who BUY THINGS! A prime user pays Amazon $99 a year for the privilege of having free 2-day shipping on all eligible items. More importantly, Amazon prime users spend approximately 4.3 dollars for every single dollar a non-prime user spends. With that being said, it’s quite easy to see the appeal of building your brand on a network that’s exclusively available to people that literally pay money so they can more effectively spend their money. The bottom line is to ask yourself these 2 questions:

‘”If 100 people on Facebook saw my product and thought it was great, how many would buy it?”

And,

‘”if 100 people on Amazon Spark saw my product and thought it was great, how many would NOT buy it?”

Creating a relationship with your customers

Being an Amazon seller is truly an amazing business to be in for so many reasons, yet there are a few reasons that can make it not so great. The main reason being is that we do all of our work at the computer, with limited opportunities to interact with our customers. It is well-know that customers prefer to buy products from people they form relationships with. To analyze the reason given about further, it would be foolish to go on about obvious advantages of being able to sell online in terms of cost compared to having a store. However, if you did have a physical store it would be a lot easier to create meaningful relationships with your customers. As Amazon sellers,The only thing we can do to interact with our customers is to send them an e-mail, or a few, in hopes of getting a review. This is a very limited and restraining way of being able to interact with your customers. Amazon Spark might be a way for you and your brand to be able to achieve this interaction with your customers on a more meaningful level. If you look at it from the perspective of the customer, they probably see the purchase of your product as something as impersonal as picking something off a shelf. While for you, getting a customer to your listing is like someone walking into your store. You might have an opportunity to actually put a face on your product and to reach your customers on a more personal level. Arguably, the Amazon seller that are most dedicated to good customer service might be able to shine in contrast with their competitors using Amazon Spark with the help of these personable interactions. Raising the quality of your customer service has been proven to only help your business.