I am trying to do what you'd think should be a common and basic thing with our pipetting robot aka "sending the dispensing tools out for calibration while it's under a service contract" and the process for doing so is so unclear that I finally asked "is there some other way I should be doing this or someone else to talk to" to an email thread that already included five people and in response they have looped in a sixth person. you are a major international company.........













