#agekey help

I dont usually post on here but I need to ask for help!

Tumblr or -AgeKey won't let me verify my age!!! Its really annoying me. Ive tried going on tumblr online and not through the app and it still won't let me. I try to scan my ID on Agekey and the camera is all blurry. My camera is literally perfect on every other app. It won't verify my age via selfie either and both of thise not working mean I cant even create an age key pass and do it like that. Ive tried searching reddit and online for ways to correct this and ive even emailed tumblr and age key but nothing:/