CSuite, if you’re investing time lifting up rocks to discover the client view, ensure you’re also investing in managing the findings. Chances are your back-office processes & people capability won’t be fit for purpose. There is risk in ‘discovery’ without making the right changes. #clientcentric #360degreecustomerfeedback #tomfishburne #processcentric #discovery #csuite #changemanagement https://www.instagram.com/p/BoNAiisgif9/?utm_source=ig_tumblr_share&igshid=o6uxn7xudj6c