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The API token feature in Document360 allows external software programmes to interact with one another. It is a unique code generated by a single software programme to permit interaction. It is simple to generate an API token for use with other applications in Document360.

 𝐓𝐨 𝐜𝐫𝐞𝐚𝐭𝐞 𝐚 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝟑𝟔𝟎 𝐀𝐏𝐈 𝐭𝐨𝐤𝐞𝐧: 

1. Goto 𝐬𝐞𝐭𝐭𝐢𝐧𝐠𝐬- 𝐤𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐛𝐚𝐬𝐞 𝐩𝐨𝐫𝐭𝐚𝐥- 𝐀𝐏𝐈 𝐭𝐨𝐤𝐞𝐧𝐬 

2. Then Enter a token name. 

3. Select one or more Request Methods:

 • GET 

 • POST 

 • PUT 

 • DELETE 

4. Click Generate. Another reason for having multiple API tokens rather than having one key for many different applications you can provide different API keys for different applications to keep things manageable and if you want to remove a particular application, you can delete just that one associated key without affecting the rest of your application 

Here is an elaborate guide for you to refer: https://bit.ly/API-Tokens 

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Tracking 404 error pages in the knowledge bases is essential to enhance user experience. Document360 helps you automate this process with our Page not found Analytics. On the analytics overview page, users can view the list of links that throw the 404 error,

With Document360 page not found analytics:  

👉You can drill-down sources such as Browser, Bot, or Unknown and view the data for up to 30 days. 👉Use the filter options available such as User agent (For ex. Mozilla 5.0), Date (UTC), and URL referrer. 👉Export to CSV and download the files in the MS excel.

Here is an elaborate guide for you to refer: https://bit.ly/3GsSBCS 

Find out more: http://bit.ly/AboutDocument360  Request a Free Demo: http://bit.ly/Document360Demo  14-day free trail: https://bit.ly/Document360Signup 

Document360's ticket deflectors help reduce the volume of support tickets by resolving customer queries with self-service support. Using ticket deflection, you can build a customer experience in which customers can find answers to their own questions rather than contacting your customer support personnel.  You turn it on/off at any time and also can be embed into any html page. 

👉Scale your customer support operations much more easily when you invest in ticket deflection. 

👉Providing a better experience for your customers with a self-service knowledge base. 

👉Support agents have more time to attend to those high-priority tickets that might end in customer churn. 

👉Get valuable analytics insights on what your customer are looking for on your knowledge base 

Here is an elaborate setup guide for you to refer to: https://bit.ly/Ticket-Deflection 

Find out more: http://bit.ly/AboutDocument360 

Request a Free Demo: http://bit.ly/Document360Demo 

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► On LinkedIn: https://www.linkedin.com/showcase/doc... 

Access your knowledge base, anywhere, anytime on your chrome browser. Add the Document360 extension to chrome and connect it with your knowledge base. Read, share, and link articles without leaving your browser tab 

 👉Anytime access to your knowledge base

 👉Instantly reply to your email queries

 👉Share content or link within Helpdesk tickets

 👉Respond inside any Chat/Messenger

 👉Customize re-position the launch label pop up to Left or Right according to your convenience.

 ► Find out more: http://bit.ly/3czlTmU

 ​ ► Request a Free Demo: http://bit.ly/2YFhZAo

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 ► Find us on  Facebook: https://www.facebook.com/document360

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