Me: “For the drink, it’s [x amount] :)”
Customer: “I saw a sign that I get a free drink?”
Me: “For signing up for our rewards program, yes :)”
Customer: “Oh… I don’t have one of those”
Me: “Well if you sign up, you can get the free drink! :)”
Customer: “Eh I don’t want to sign up”
Customer: “I hate getting all those emails”
Me: “Oh, well you can opt out of emails, I can show you how :)”
Customer: “No thanks, I don’t want an account”
Me: “Okay… well the drink will be [x amount] :)”
Customer: “I thought it was free?”
Me: “It’s free if you sign up for our rewards program :)”
Customer: “I don’t want to sign up”
Me: “Then the drink isn’t free :)”
Customer: “You can’t just give me the drink?”
Me: “No, I can’t unfortunately :)”
Customer: “Why not? It’s only [x amount]”
Me: “If that’s not a lot of money to you, why don’t you just pay for it? :)”
Customer: “This is shit customer service”
Customer: “This is highway robbery, squeezing every dime out of people, you should be ashamed of yourself—”
Me: “I don’t control the prices, I’m just a cashier :)“
Customer: “—making a fucking fuss over a damn drink and it’s not even a large—”
Me: “That’s not my decision, I’m just a cashier :)”
Customer: “—and you bet I won’t be coming back here again”
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