problems on purpose

Find a copy of the customer agreement online. Read it. Have the “big cats in boxes” YouTube video on standby so that you can renew your will to live periodically while reading it.

Focus on the sections about cancellation

Examine any terms regarding early termination fees, notice required, proration of the time between cancellation and the end of the billing period, and equipment return policies.

Send a letter requesting cancellation to your carrier via certified mail. Include the date you wish for it to be cancelled. If you are not the account holder but have power of attorney, or the account holder has died and you are managing their estate, send copies of the relevant documentation with the letter. 

The day after, when it isn’t cancelled, call back. Ask for “retention” or “loyalty” and when asked why, state that you wish to cancel. 

They’ll ask you why you want to cancel. Say “I don’t want to discuss it, I just want to cancel my service.” (note: there are times when it pays to disclose your reasons; my company will waive all early termination fees and penalties if the account holder is being entering military deployment or a nursing home. Check their policies.)

They’ll offer something nice. Bundles, discounts, free channels, etc. Say “as nice as that sounds, and as much as I appreciate the offer, I just need to cancel my service.”

When they deflect again, ask how to return any leased equipment. They’ll launch into another spiel about that, thankful that you aren’t making them process the cancellation. Write down the process – they’ll either tell you to bring the equipment to a local office, or they’ll state that they are sending recovery kits. If it’s the latter, ask for the address that the recovery kits return to and write it down (you want to use the recovery kit if you get one, since it’s prepaid, but if they aren’t sent you’ll want to be able to return the equipment yourself.) 

After all of this has transpired, state “As I stated in the letter sent via certified mail on [date], I am ending our contractual relationship and terminating this subscription. Has my cancellation order been processed?”

If the cancellation order has not been processed, tell them to process it. Listen to their spiel. Ask for the date that it will be terminated.

Hang up, wait thirty minutes. Call back, ask if your account is pending cancellation or not. If not, ask to be transferred to retention and ask for a supervisor. Demand that your cancellation be processed and advise them that a complaint will be filed with the FCC if it is not. 

After almost a decade on this site, I found another Tumblr user in the wild. I stopped to tie my shoe with rainbow laces this morning outside the silversmith at Colonial Williamsburg, and I heard it.

“I like your shoelaces.”

Oh. Oh no.

I responded the only way I could. “Thanks.” And then I reluctantly added, “I stole them from the president…and if that makes sense to you, I’m very sorry.”

The poor man, in full Colonial dress, stared at me for a long moment. And then burst into laughter. And said, “I haven’t thought about that in YEARS and this has never happened to me before.”

Yeah. Me neither. Not until today.

https://www.kxan.com/news/texas/unblock-my-f-ing-anime-dps-arrests-houston-man-after-threatening-call-to-governor/amp/

They have a Global Device Identifier (GDID) Tracker that functions as a fingerprint for your PC that can surpass VPNs, proxy servers and countries. Although it can't survive a clean reinstall of Windows (it can survive updates), because Microsoft forces you to go to the internet and log in into a Microsoft account, they will be able to get to you.

Microsoft kept it secret and it was only found out when the FBI tracked a hacker thanks to the information Microsoft gave them.

You should be paying attention to this, and possibly consider moving away from Windows. If a government, especially the US government, doesn't like you for some reason, this could be seriously concerning.

This article specifically notes:

For journalism, activism, or domestic abuse situations, skip Windows and use Linux routed through Tor instead of a commercial VPN. A GDID doesn’t care which VPN you use, only that it’s still the same Windows installation.

Other important quotes:

What has researchers uneasy is everything else the case reveals. Costin Raiu, a well-known malware researcher, asked on the Three Buddy Problem podcast how much of this exists on other platforms, and whether it is linked more permanently to hardware. Matthew Hickey, another security researcher, called Windows “surveillance software”.

Two things back that up:

There’s no consent screen. A GDID gets assigned when you sign into a Microsoft Account. Apple’s advertising identifier needs an App Tracking Transparency prompt and a visible reset; Android’s works the same way. GDID has neither, and a Windows reinstall only gets you a new number Microsoft can still get back to the same account.

Then there’s activation. Massgrave, the group behind Microsoft Activation Scripts, notes that Windows setup sends hardware info to Microsoft and gets identifiers back, the same tokens later used for Store access and licensing: “It’s impossible to prevent Windows from getting a GDID without breaking activation and UWP app[s].” Anyone who lost a license after swapping a motherboard has already met a smaller version of this.

Here's the complaint filed to the court, the primary source for the case mentioned in the article. You can find mentions of GDID on page 30 of the document or 34 of the PDF.

I also made a PDF version!!

For comprehensive deets, tomshardware explains