Hello, All - Vashe here with a long overdue update with the Smoke & Nectar project: as of right now all contributor payouts have been processed, physical orders and merch (not including the full bundle's candle) and I'm currently working with our shipping mod, Dimi, to send all of our remaining product and merch to my home so I can re-ship any customers' orders that were lost in the mail or got caught up in the USPS/Shippo mix up where customers' tracking numbers were duplicated and either received a different product or no package/tracking at all.
Any customers who have yet to hear from me on either sending out a replacement for their missing bundle or are interested in the route of a full order refund, please feel free to email me at [email protected] - I deeply apologize to our skilled contributors for my delays, and even more so to you as customers who were let down by my poor handling and lack of communication on this project. Candles are poured and cured, and will be shipping out alongside the product replacement packages, so please be on the lookout for an additional tracking email to the address you provided at time of checkout.
I'm so incredibly sorry for these absolutely ridiculous delays - it's absolutely unacceptable and I take full responsibility since all of our contributors and mods have been trying to get me to get my crap together. Thank you all so much for supporting such a special project, and I look forward to wrapping things up with you all! Again, please reach out to smokeandnectarzine@gmail for any questions, refunds, or replacement requests. Thank you, again!
