I really wish there was an option on those Customer Service Surveys that says specifically, “The representative I spoke to was lovely and helpful and deserves all of the raises but I think that you, as a corporation, should die in a fire.”
hey as somebody who works in one of those companies that sends out those surveys, never, NEVER mention how much you hate the company in them. just talk about the representative. then, go to the company’s social media page and blast your bad reviews there
those surveys decide our pay, they decide whether we get bonuses or not, they decide if we get to keep our jobs or not. i’ve read transcripts on surveys where it’s has been praising the representative but mentioned one bad thing about the company. that fell to the representative because they should have been enough to sway the customers opinion.
Hey just to add on, if you liked the representative, and the survey is asking for opinions on a scale of 0-10… please give the rep 10′s across the board. Don’t try to be thoughtful and detailed and put down a 7 or an 8 or a 9. A lot of times anything below a 9 or 10 counts as a zero (no, for real) and guess who it comes back to? That’s right, the customer service rep.
At my job anything below a 10 is zero and our store is graded on our survey % so if anyone even puts 9s across the board it’s a 0 in the end and heavily brings down our stores score- which can lead to firings,
corporations: more horrible than i thought
Reiterate: Always score those surveys as 10s. Blast the company itself on social media.
