What ports need to be open from agent side Screen Capture Components
When working with the Traditional mechanism:
agent side Screen Capture Module uses port 29522 to communicate with RIS, Screen Recorder initiates socket port 4001-4004 to Screen Capture Module to gather screen data to record, Supervisor browser (IE plugin) initiates socket port 4001-4004 to Screen Capture Module to gather screen data for the live monitor.
Summary: 4001-4004, 29522
When working with the new Cloud Screen Recording mechanism:
agent side Screen Capture Module uses port 29522 to initiate communication with RIS, agent side Screen Capture Module initiates WebSocket port 29435 or 29436 (non-secured or secured, depending on how Screen Capture Module is configured) to RIS Agent Server to negotiate promotion to advanced Cloud Screen Recording mode if RIS successfully recognizes the agent workstation is capable of proceeding with Cloud Screen Recording mode, then
RIS would instruct the agent side Screen Capture Module to initiate WebSocket port 29433 or 29434 (non-secured or secured, depending on how it was negotiated with RIS) to Screen Recorder, to deliver screen data.
During live monitor, PlayerWS would have the supervisor Playback page connect to Screen Recorder via WebSocket to receive a copy of screen data that is being sent from the Screen Capture Module if however, RIS fails to successfully recognize the agent workstation to be capable of proceeding with Cloud Screen Recording mode, then
RIS would instruct Screen Recorder accordingly, and Screen Recorder would initiate socket port 4001-4004 to Screen Capture Module to gather screen data to record
During live monitor, PlayerWS would attempt to have supervisor Playback page to fallback to Traditional mechanism, to initiate socket port 4001-4004 to Screen Capture Module to gather screen data (NOTE: Screen live monitor in fallback mode is not supported)
Summary: 29522 (base/fallback), 29435 or 29436, 29433 or 29434, 4001-4004 (for fallback only)
Note
Minimum software version to support Cloud Screen Recording mode:
RIS and Screen Recorders are on version 15.2 and HFR3 or above
agent side Screen Capture Module is on version 15.2.3 or above
