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Managing an e-commerce business in today’s fiercely competitive online retail environment is a daunting task considering the speed of operations, the volume of activities, the need for efficiency, and the pressures of profitability. Add management of several online channels to the mix and the operational difficulties increase significantly. Ensuring smooth and efficient operations of listing and promoting products, managing orders, and complying with SLAs across multiple marketplaces and webstores can become increasingly challenging, as your e-commerce business scale.

Hence, if you’re looking to take your e-commerce business to the next level, you need to be using a multi-channel e-commerce management solution. Using this platform, you can get a complete view of all your orders, inventory, products, and promotions in real-time across all of your online channels. So why should you implement an e-commerce marketplace and webstore management solution? Here are four key reasons:

Foremost, an e-commerce multi-channel management solution will save you time. With all of your online channels integrated into one platform, you can easily see which products are selling well on which platforms and make changes accordingly. You can also quickly fulfil orders from multiple channels without having to login to each individual account. This will free up valuable time your teams can use to grow your e-commerce business in other ways.

Second, an e-commerce multi-channel management solution will help you reduce errors and increase efficiency. With all of your data in one place, you can spot errors and correct them quickly. This will lead to fewer returns and happier customers. In addition, you’ll be able to take advantage of automated features that will help you fulfil orders faster and more accurately.

Third, an e-commerce multi-channel management solution will give you valuable

insights into your business. With all of your data in one place, you can track your progress and see which areas need improvement. This will give you the insights you need to adjust your prices and marketing strategies to stay ahead of the competition. You can also use this data to create marketing campaigns that are targeted to your most profitable channels.

Finally, an e-commerce multi-channel management solution will help you scale

your business. As your business grows, it will become increasingly difficult to manage all of your channels manually. A multi-channel management solution merges all products into a single catalogue, regardless of how many online channels a company has. After that, products can be divided into categories that correspond to specific stores. Data for each product remains centralised, but it’s assigned to be displayed in many online stores. With a multi-channel management platform, you can easily add new channels and products without increasing your workload. This will allow you to focus on other areas of your business and continue growing at a rapid pace.

As e-commerce operations continue to grow in scale and complexity, it becomes increasingly important to find efficient and scalable ways to manage them. One of the most effective ways to do this is through smart API integrations. By integrating with key APIs, e-commerce platforms can automate routine tasks, improve communications between different systems, and maximize efficiency.

In this article, we’ll explore how API integrations can help scale up e-commerce operations and elevate your e-commerce management. Read on to know more!

What are APIs and how do they work?

APIs, or application programming interfaces, are a set of tools that e-commerce businesses use to streamline the exchange of information between their systems. By using APIs, businesses can save time and resources by automating tasks that would otherwise be done manually. This allows them to scale their operations and offer a better experience to their customers.

For example, an e-commerce business that uses a CRM system to manage customer information can use an API to automatically transfer new customer data from the e-commerce platform to the CRM system. This eliminates the need for manual data entry and ensures that the e-commerce business always has the most up-to-date customer information.

Another example is when you add an item to your shopping cart on an e-commerce website, the website will use an API to send that information to the company’s inventory system. The inventory system will then use the API to update the stock levels and send that information back to the e-commerce website. This process happens in real-time and ensures that the customer always has up-to-date information about the items they are interested in. In addition, APIs also allow e-commerce businesses to offer features such as personalization and recommendations. By sharing data between different systems, e-commerce businesses can provide a more personalized experience for their customers. Besides saving time and resources, APIs also help to reduce errors and increase transparency by providing a standard way for businesses to exchange information.

The benefits of using APIs for e-commerce businesses

E-commerce businesses have to juggle a lot of different balls – from managing inventory to processing payments to order fulfilment. In the past, e-commerce platforms were closed systems, which meant that businesses had to build everything from scratch. But now, with APIs, e-commerce businesses can take advantage of SaaS solutions that handle specific tasks – like payments or shipping – and integrate them with their e-commerce platform. This makes it possible for businesses to focus on their core competencies, while using best-in-class solutions for other parts of their business. In addition, APIs make it easy to scale an e-commerce business, because new integrations can be added as needed. As a result, APIs are becoming an essential part of e-commerce success.

There are a few key benefits of using APIs to scale up e-commerce operations:

APIs can help businesses save time and resources: By automating tasks that would otherwise be done manually, businesses can free up time and resources to focus on other parts of their business.

APIs enable data redundancy and reduce human error: By sharing data between different systems, API integrations can help reduce errors and increase transparency.

APIs streamline e-commerce businesses: By integrating with the solutions that businesses need, API-driven e-commerce platforms can offer a better experience to their customers.

APIs can enable better customer loyalty: API integrations can help businesses offer a more personalized experience to their customers, which can lead to increased customer loyalty.

APIs optimize e-commerce processes and reduce errors: API integrations can help e-commerce businesses to optimise their process workflows and drive more efficient order allocation. This helps to reduce inventory mismatch errors and results in fewer order cancellations or returns.

How to choose the right API platform for your business

When it comes to e-commerce, choosing the right API platform is essential for ensuring a seamless user experience. A well-designed API can make it easy to integrate your e-commerce platform with other software applications, making it possible to automatically update inventory levels, track customer orders, and more. However, not all API platforms are created equal. To choose the right one for your business, there are a few key factors to consider.

First, think about the type of e-commerce business you operate. If you run your e-commerce management completely online, for example, you’ll need a robust API platform that makes it easy to integrate with other online or SaaS-based e-commerce management systems, such as an inventory management or logistics management platform. On the other hand, if you have a more traditional e-commerce business, you’ll need an API platform that can easily connect to your existing e-commerce or omni-channel retail management systems.

Second, consider what type of integration you need. Are you looking to simply share data between your system and another platform, or do you need bi-directional synchronization? Do you need to connect to an ERP or CRM systems? Are you using any third-party fulfilment solutions? Make sure that the API platform you choose can support all the necessary integrations. Depending on your needs, some platforms may be better suited than others.

Next, take some time to evaluate the features and pricing of each platform. Some platforms charge per transaction or request, while others have monthly or annual subscription fees. Be sure to compare pricing plans and determine which one best fits your budget.

Finally, think about the level of support that you need. Some API platforms offer full technical support, while others provide only basic documentation. Consider your team’s skill level and decide how much hand-holding they’ll need in order to use the platform successfully.

Examples of successful API integrations

By allowing different software platforms to communicate with each other, APIs make it possible to streamline complex processes and provide a more seamless experience for customers. Here are some examples of successful API integrations in e-commerce:

– Lazada’s e-commerce platform uses APIs to connect with third-party sellers, making it easy for them to list and manage their products on their portal.

– Shopify, a leading e-commerce platform, offers a robust set of APIs that allow developers to create custom applications and extend the functionality of the Shopify platform. This has led to the creation of many popular Shopify add-ons and plugins, such as apps for accounting, marketing, and shipping.

– Magento, another popular e-commerce platform, also offers a comprehensive set of APIs that allows developers to create custom extensions and themes. This has resulted in a large ecosystem of Magento-compatible plugins and modules.

– Ordazzle, the leading e-commerce management platform, allows you to publish your APIs to other parties and to consume other APIs, in a secured environment to help boost your e-commerce business growth. Ordazzle uses microservices and APIs to enable seamless integrations with various systems and introduces speed and innovation to help you elevate your e-commerce management experience. Customers can choose to use Ordazzle’s catalog of APIs or build their own to integrate with multiple systems and channels to grow their e-commerce businesses at an unprecedented scale.

Another common e-commerce API integration is connecting your e-commerce platform with shipping carriers. This allows you to automate calculating shipping rates and printing shipping labels. This saves time and money, and helps improve customer satisfaction by ensuring orders are fulfilled and shipped promptly and accurately.

These are just a few examples of how APIs are being used to improve e-commerce management. By integrating with third-party software platforms, e-commerce platforms can offer a more comprehensive set of features and tools to their users.

Tips for scaling up your e-commerce operations with APIs

If you’re considering using APIs to scale up your e-commerce operations, there are a few things you need to keep in mind. First, you’ll need to choose the right API for your needs. There are several different types of APIs available, so it’s important to select the ones that fit well with your existing infrastructure.

Second, you’ll need to make sure that your API is well-documented and easy to use. This will help ensure that your developers can easily integrate your API into their applications.

Finally, you’ll need to test your API thoroughly before making it available to customers. This will help ensure that it works as expected and that there are no problems that could cause disruptions for your customers.

API-driven e-commerce platforms offer a number of advantages, including the ability to save time, reduce errors, and streamline complex processes. By choosing the right API and taking the time to test it thoroughly, you can ensure that your API integration is successful and that your customers are happy.

For instance, Ordazzle offers a unified approach to reuse API integration assets, share documentation, and ease the services dataflow by integrating with various API publishing tools, with the right level of security, so you can grow your business safely. The Ordazzle API Gateway unifies ways to deploy and reuse your integration assets, share documentation, and keep the e-commerce services safe. The API gateway automatically routes API calls to the appropriate services and ensures a seamless communication channel to relay the right results. With identity verification, credential checks, and token validation, the Ordazzle e-commerce API gateway authenticates and controls the flow of API data exchanges with various systems to ensure a highly secured environment for your e-commerce business.

Conclusion

API integrations can be an extremely valuable tool for e-commerce businesses looking to scale up their operations. By understanding how APIs work and what benefits they offer, e-commerce business decision-makers can make more informed decisions about which APIs will be the most beneficial for their company. With the right API integration in place, businesses can see a significant increase in efficiency and performance across all aspects of their e-commerce operations.

What are the advantages of SaaS-based Order Management?

With so many e-commerce platforms and order management softwares available, it’s difficult to decide which is the best option for your business. SaaS-based order management system offers several advantages over on-premise deployments, which is why it is becoming increasingly popular among e-commerce businesses of all sizes. It is designed to streamline the order management process through an online platform, which is integrated with inventory and logistics management systems to provide users with real-time visibility into their inventory levels. Because it is a cloud-based solution, it can be accessed from anywhere with an internet connection. In this blog post, we will explore the advantages of SaaS Order Management and explain why it is such a valuable tool for e-commerce operations.

Increased efficiency – Automate order processing and fulfillment

A well-run e-commerce business needs efficient order management to be successful. Unfortunately, order management can be a time-consuming and expensive process, particularly for businesses that rely on manual methods. SaaS Order Management is a cloud-based solution that automates order processing and fulfillment, making it more efficient and cost-effective.

By automating order management, businesses can save time and money, and improve their bottom line. In addition, SaaS Order Management provides businesses with scalability and flexibility that is not possible with traditional order management solutions. As a result, it is an essential tool for any business that wants to streamline their order management process.

This can free up your staff to focus on other tasks, while reducing the chances of errors. In addition, SaaS order management systems can provide you with real-time visibility into your order process, so you can quickly identify and resolve any issues. As a result, SaaS order management can help you increase the efficiency of your order processing and fulfillment.

Improved customer service – Enable customer delight effectively

In today’s fast-paced world, customers demand quick and efficient service. If they don’t receive it, they will take their business elsewhere. That’s why it’s essential to have a streamlined process for order management. With the right software in place, you can automate order processing and fulfilment, freeing up your staff to provide better customer service. In addition, you can use data from order management to improve your understanding of customer behavior and needs. As a result, you can make changes that lead to higher satisfaction rates. When it comes to order management, the key is to find a solution that fits your specific needs.

A SaaS order management system can automate many of the tasks associated with order processing and fulfillment, including invoicing, shipping, and tracking. As a result, businesses that use a SaaS order management system can improve customer service while reducing operational costs, all without the accessibility constraints of an on-premise setup.

Greater scalability – Scale seamlessly as your business grows

A SaaS order management system can offer your business a number of advantages over a traditional order processing system. One of the key advantages is greater scalability. As your business grows and you need to add more users to your system, you can do so easily and without any additional hassle. This is in contrast to a traditional order processing system, where adding more users can be both costly and complicated. With a SaaS order management system, you can simply add new users as and when you need them, making it easy to scale your system up as your business grows.

This ensures that your order processing and fulfilment operations can keep pace with your growth, ensuring that your customers always receive the highest levels of service. Additionally, the scalability of a SaaS system can provide you with valuable flexibility, allowing you to quickly adjust your e-commerce order management processes in response to changing customer needs or market conditions. Thanks to its scalability, a SaaS order management system is an ideal solution for e-commerce businesses of all sizes.

Enhanced security – Keep your data is safe and secure

As more and more businesses move their order management systems to the cloud, they are finding that the increased security and availability of these SaaS-based solutions is well worth the investment. In the past, businesses that wanted to host their order management systems on-premise had to worry about maintaining their own servers and ensuring that their data was backed up and secure.

However, by moving to the cloud, they can offload these responsibilities to a third-party provider. As a result, businesses can focus on their core competencies, safe in the knowledge that their order management system is in good hands.

With a cloud-based system, your data is stored off-site in a secure location. This means that it is much less likely to be compromised by physical security threats. In addition, cloud-based systems are typically more reliable than on-premise systems. Because they are hosted by a third-party provider, they benefit from the provider’s investment in infrastructure and redundancy. This means that if there are any problems with your system, you can be confident that they will be quickly resolved.

Reduced IT & e-commerce management costs

Any business looking to reduce information technology costs should consider cloud-based order management software as a solution. Also known as software-as-a-service (SaaS), cloud-based order management is a subscription service that offers order processing and fulfilment capabilities without the need for hardware or software installation or maintenance.

In addition, cloud-based order management systems are typically more secure and available than on-premise solutions, making them a good choice for businesses that want to reduce IT costs while maintaining strong security and availability.

With no hardware or software to install or maintain, businesses can achieve cost efficiencies and faster order turnaround times. SaaS order management solutions are typically updated automatically, ensuring that businesses always have the latest features and functionality. In addition, order management SaaS solutions can be scaled to meet the needs of businesses as they grow. As a result, order management SaaS solutions offer a cost-effective way for businesses to improve their operations.

Easier integration with APIs

A big advantage of using a SaaS order management system is the ease of integration with other business applications. Many SaaS order management systems offer open APIs that allow for easy integration with other software platforms. This can be a major advantage in terms of scalability and flexibility, as businesses can easily connect their order management system with other applications they use.

Open APIs also allow for easier customization and integration of order management systems into existing business processes. As a result, a SaaS order management system can offer significant advantages in terms of integration and flexibility.

In Conclusion

How automation can help scale e-commerce logistics management

E-commerce logistics is a complex and challenging endeavour. As online sales continue to grow, companies are looking for ways to scale up their operations and manage the increased demand. Automation can be a valuable tool in this effort, helping to streamline processes and optimize resources.

In this article, we’ll look at how automation can help e-commerce businesses meet the needs of their customers. We’ll also discuss some of the benefits of automation and outline some of the key considerations when implementing it into your e-commerce logistics strategy.

When automation meets e-commerce logistics management

In the e-commerce world, logistics management refers to the process of controlling and coordinating the transportation and distribution of goods. E-commerce logistics generally involve a higher volume of smaller shipments than traditional logistics and often require more complex routing and tracking. E-commerce businesses need to track inventory levels and customer orders in real-time and must be able to quickly adapt to changes in demand.

E-commerce logistics can be complex and time-consuming, but automation can help e-commerce businesses to manage their logistics more efficiently. Automation can help e-commerce businesses to keep track of inventory levels, automate order fulfilment, and schedule deliveries. By automating e-commerce logistics, businesses can free up time and resources that can grow their business.

These solutions range from simple shipping plugins to advanced order management platforms that provide real-time visibility into the entire supply chain. As e-commerce continues to grow, e-commerce logistics will probably become even more sophisticated, making it easier for businesses to get their products to customers quickly and efficiently.

How automation helps in scaling up e-commerce logistics management

As e-commerce continues to grow in popularity, businesses are increasingly turning to automation in order to scale their e-commerce logistics management. Automation can help to improve efficiency and accuracy while also reducing the need for manual intervention. In particular, e-commerce automation can help with tasks such as inventory management, order fulfilment, and shipping. By automating these processes, businesses can free up time and resources that can be used for other tasks, such as marketing and growing customer loyalty.

Additionally, e-commerce automation can help to improve the customer experience by reducing errors and delays. Ultimately, automation is a powerful tool that can help e-commerce businesses to optimize their operations and improve the bottom line.

How an automated e-commerce logistics platform works

E-commerce logistics platforms are a key element in the e-commerce ecosystem, providing the infrastructure and tools necessary to manage e-commerce operations. E-commerce logistics management encompasses the coordination and execution of e-commerce shipping and delivery operations. E-commerce logistics platforms can provide a wide range of benefits to businesses, including increased efficiency, improved customer service, and reduced costs.

E-commerce management platforms, such as Ordazzle, streamline the e-commerce logistics process by automating and integrating all key e-commerce functions from start to finish. E-commerce management platforms also provide e-commerce businesses with the tools they need to manage their logistics, such as tracking multiple orders from multiple marketplaces and being delivered by multiple carriers at the same time, while handling manifests, shipping labels, and invoices.

For instance, Ordazzle simplifies the end-to-end e-commerce logistics management by ensuring seamless out-of-the-box integration with more than 60 unique shipping carriers, including DHL, FedEx, Ninja Van, Entrego and many others, across multiple continents and enabling interfacing with non-integrated players as well. Ordazzle automates the coordination needed to successfully interact with each logistics provider, servicing each marketplace or webstore, for each item in each order.

How to choose the right e-commerce logistics management platform

Deciding on which e-commerce management platform to use for your business can seem daunting – there are many factors to consider, and it is important to choose a platform that will allow your e-commerce business to grow. However, by keeping a few key points in mind, you can narrow down your options and choose the right platform for your business.

To start, consider what you need from an e-commerce management software. Do you need a platform with built-in logistics management or one that integrates with third-party logistics providers? Alternatively, you may need a platform with e-commerce automation capabilities to save you time on tasks such as inventory management and order fulfilment.

Finally, think about whether you need a platform that is customizable and scalable. If you plan to list a large number of products or offer complex distribution options, you will need a platform that can accommodate your needs. On the other hand, if you only plan to sell a few products, a less complex platform may be sufficient.

Not all e-commerce and logistics management platforms are created equal when it comes to usability. Make sure you choose a platform that is easy to use and navigate, even for those who are not tech-savvy.

By keeping these factors in mind, you can be sure to choose the right e-commerce enablement with an automated logistics management platform for your business.

The e-commerce logistics landscape is constantly evolving, and it’s important to stay ahead of the curve. Automation is one of the key ways that businesses can scale up their operations and improve efficiency.

Why do you need integrated Product Information Management?

As e-commerce evolves, so does the technology that drives it. E-commerce businesses must adopt innovative approaches to drive efficiency, keep up with consumer demands and stay competitive. One such solution is an integrated Product Information Management (PIM) system. This system allows e-commerce companies to manage their product data in a single place and publish it across all online channels automatically. Let’s inspect why this is such an important technology for e-commerce companies and what benefits it provides.

With so much data to keep track of, it can be difficult for companies to ensure that all their products are accurately represented across all channels. An integrated PIM system ensures that product data is accurate and consistent across all channels, making it easier for customers to find the right product information they’re looking for and making it more likely that they’ll make a purchase

Why should you adopt PIM?

Detailed and accurate product content is at the heart of a rich consumer experience. Each product SKU has its own set of data, including pricing, style, size, colour, and material. For a single product, this can amount to hundreds of data points. Hence, ensuring accuracy and consistency of product content of thousands of SKUs across multiple channels is a daunting task, indeed.

The right product information management system allows you to collect, manage, and enrich product information, develop product catalogues, and deliver information to list and promote products on all marketplaces and webstores, all from a single source of truth. Well-articulated product descriptions, high-quality photos, and precise measurements help establish the right buying experience designed to appeal to the specific needs and emotions of your consumers.

Besides helping with accuracy, a PIM solution that integrates not only with online channels but with inventory and order management systems significantly improves team productivity. Rather than having to log into each individual seller portal to upload new products, businesses can simply update their product information in a PIM system and the changes get reflected across all channels instantly. This can save a significant amount of time, resources, and effort, especially for companies with thousands of products across multiple marketplaces and webstores, enabling the e-commerce management teams to focus on tasks and initiatives that matter.

What is the significance of an effective PIM solution?

An integrated PIM solution includes several key features that make it simpler for online retailers to maintain track of their product information efficiently, such as:

Centralized product catalogue: Maintain all your product information in one place, making it easier to keep track of changes and updates.

Product enrichment: Improve the quality and consistency of your product data across all channels.

Promotions management: Upload and manage promotions for all your marketplace or webstore listings from one central location.

Scalability: As you grow your business and add more products, a PIM system will help you manage your catalogue with ease and efficiency.

These features result in a plethora of benefits, such as –

Reducing the risk of errors: With so much data to keep track of it can be easy for companies to make mistakes. An integrated PIM system helps reduce the risk of errors by ensuring that data is accurate and consistent.

Improving customer satisfaction: Customers who can easily find the products they’re looking for are more likely to be satisfied with their overall experience. An integrated PIM system makes it easier for customers to find accurate and consistent product information they need across all their selected channels, which can lead to increased satisfaction and loyalty.

Reducing costs: Implementing an integrated PIM system can help reduce costs by eliminating the need for multiple, disparate systems and large teams to manage information of thousands of SKUs across several online channels. This can save money on licensing fees and maintenance costs.

Getting the most out of your e-commerce management efforts is making sure that your clients have all the information they need to make informed decisions. With the right PIM platform, you can easily manage and supplement this information with accurate text, photographs, attributes, videos, and attributes to close more sales.

PIM: The key to multi-store e-commerce success

Managing growing e-commerce operations can be challenging, especially in a multi-platform environment. Each online store, whether a marketplace or a DTC platform, comes with its own setup and methods of managing and showcasing product and promotion-related content. Hence, ensuring consolidation, synchronisation, accuracy, and timeliness of the product information becomes ever so critical to running a successful online business.

As the number of e-commerce stores increase, so does the level of difficulty in maintaining and updating product information in various catalogues, such as SKU details, product descriptions, references, images and videos, localisation or translations, documentation, prices, and other attributes. The quality of information deteriorates as discrepancies appear, workarounds are created, and workflows slow down. The larger the product catalogues across multiple e-commerce stores, the larger the problem.

A well-structured and implemented Product Information Management (PIM) system is a vital component of any e-commerce environment. It serves as a centralised repository for your product data, allowing you to easily integrate it with all of your functions downstream, such as order management and inventory controls. A good PIM system enables you to update and distribute product details across multiple channels without having to deal with the platforms individually.

Simply put, an effective PIM system enables a single version of the truth for your product data across channel and reduces the time and effort taken to regularly add, update, and distribute the product information across all your catalogues and channels with apt integration and automation.

The primary benefit of PIM can be summarised as “it substantially improves the way your firm handles product data,” but what precisely does this imply? An effective PIM system can help your e-commerce brand in three distinct ways.

Minimising manual interventions

By importing data from other systems and distributing product information to your eCommerce shops and online sales channels, a PIM system reduces the manual data entry effort significantly. Scaling up the online sales channels no more translates into escalating operational and managerial costs. With limited resources, you can easily elevate the efficiency in managing the availability and accuracy of product information across the presence of your e-commerce brand.

With a PIM system, you reduce the risks of manual data entry errors or inconsistencies. You only need to create or update product information once and synchronise as many times across all of your channels and systems, instantly.

Ensuring a single source of truth for better customer experience

Maintaining and managing several data records is far more complicated, especially when regular updates and modifications are required. Backward integration with the supply chain and forward integration with the inventory and logistics add to the woes. A well-organised PIM platform enables you to have a single source of truth for product information with a central database specifically designed for the purpose.

Any number of modifications to titles, technical SKU details, and descriptors with consumer-focused marketing parlance can be adopted without concern for errors and inconsistencies that usually creep up in a disjointed manual system of updating information across multiple channels.

With an effective PIM system, your online sales channels will get the right product information at the right time from a centralised repository, ensuring that the most up-to-date information is always available for an enhanced customer experience.

Enabling multi-channel scalability, instantly

When you’re expanding your business globally and are looking to offer options for multiple languages and currencies on your webstores, global marketplaces and social media channels, an effective Product Information Management system enhances your efficiency manifold, while ensuring validity and consistency of your data.

Irrespective of the number of SKUs, PIMs can be quite useful if products contain a lot of variables or customisation possibilities. A PIM makes sense even if your product data seems manageable today. It puts you ahead of the game before your systems get overburdened. However, if you are suffering from inaccuracies, delays, operational cost escalations, and lost opportunities while trying to manage scores of product data across multiple channels, a PIM is undoubtedly the way forward.

Why e-commerce businesses need a smart OMS?

Repeat business and loyalty depend not just on the customer’s shopping experience on an e-commerce platform, but also when and how the orders are fulfilled and delivered. Customers increasingly demand faster delivery and better support, especially in cases of returns or cancellations, making SLA compliance critical to the success of an e-commerce business.

Here, as the volumes of online e-commerce transactions continue to increase exponentially, manual order processing can significantly impact businesses’ efficiency, veracity, and timeliness in satisfying their customers’ needs. Accepting, managing, and processing orders, returns and cancellations effectively and accurately is paramount for e-commerce business. Hence, automating the entire process of order management and fulfilment with an efficient and smart Order Management System helps not only manage costs and operational efforts better but also improve the profitability of an e-commerce business significantly, while ensuring unprecedented customer delight.

Orders are never ignored

When manually managed, there is always the possibility of teams missing out on accepting or registering incoming orders, especially during peak periods. With an OMS, you reduce the chances of any mistakes on any incoming orders. An efficient, automated system provides you with a competitive advantage when it comes to keeping track of orders and processing these on time.

Human errors are reduced

A manual or a disjointed order processing system is usually high-maintenance and necessitates human intervention at all stages. Thus, frequently resulting in avoidable human errors, especially while operating at high speed and volumes. An integrated, automated order management system not only optimises operational efficiencies but also drives a smoother customer experience.

Picking and packing is done swiftly

Seamlessly integrated with inventory, a smart order management system allows you to monitor thousands of concurrent orders in real-time, while efficiently managing a multitude of orders at various stages of the process across channels, nodes and warehouses, and in transit. Rule-based automation streamlines hours and days worth of efforts into seconds with transparency and availability of the right information at the right time for the right action.

Inventory updates in real-time

With a smart OMS, you can synchronise your entire order fulfilment process with inventory and logistics processes automatically. When an order is accepted in the OMS system, the corresponding stock is instantly allocated to the order, initiating the logistical operations automatically, giving you real-time visibility of your inventory and control on the future output.

Improving customer experience

As your order fulfilment process is automated with complete integration with inventory and logistics management, delivery accuracy and SLA compliance are empowered to meet customer expectations. The automation ensures error-free and timely operations while the efficiencies the system brings enable the customer engagement and support functions to manage customers’ experiences much better.

Enable insights with advanced analytics

A smart and efficient order management system ensures seamless access to relevant data that can be processed with advanced analytics to generate meaningful, actionable insights. These insights help e-commerce companies to make better business decisions based on relevant data points, adapt to evolving trends, and improving the efficiency of the underlying processes.

Improved employee productivity

Using a smart order management system to replace manual processes has a positive impact on your personnel as well. As your business grows, employees won’t have to adjust slow manual processes to meet greater demand. They’ll be able to focus on the most crucial component of your company – addressing customer needs and expectations.